Pharma Customer Service & Order Management Lead

Beiersdorf AG; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading international skincare company based in Milan is seeking a Customer Service Specialist. The role involves daily customer service operations, processing orders, and collaborating with various departments to ensure efficient service delivery. Candidates should have a Bachelor’s degree, 5-7 years of experience, and be fluent in Italian and English. Proficiency in SAP and Microsoft tools is essential. This role emphasizes building strong customer relationships within the Pharma sector.

Competenze

• 5-7 years of experience in Customer Service or Logistic Department in a multinational company, preferably Pharma.
• Fluent in Italian and English.
• Ability to work in teams and dynamic environments.

Mansioni

• Ensure high-quality service delivery in daily customer service operations.
• Process customer orders accurately and efficiently.
• Act as the primary point of contact for customers and build relationships.

Conoscenze

Customer service operations

Supply Chain principles

Strong communication skills

Problem-solving

Analytical mindset

Formazione

Bachelor’s degree

Strumenti

SAP SD

Microsoft Office

Power BI

Descrizione del lavoro

A leading international skincare company based in Milan is seeking a Customer Service Specialist. The role involves daily customer service operations, processing orders, and collaborating with various departments to ensure efficient service delivery. Candidates should have a Bachelor’s degree, 5-7 years of experience, and be fluent in Italian and English. Proficiency in SAP and Microsoft tools is essential. This role emphasizes building strong customer relationships within the Pharma sector.