Omnichannel Service Manager — Drive Global Excellence

CertilogoA; Milano; In loco; EUR 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global tech-enabled company in Milan is seeking a Service Manager to lead its Client Service team. This role involves overseeing customer service operations, resolving issues, and ensuring compliance with standards. Ideal candidates should possess a Bachelor's degree and have significant experience in customer service management. Join a passionate team committed to innovation and customer success.

Competenze

• Demonstrated experience in customer service and operations management.
• Experience leading service teams across multiple channels.
• Strong communication and conflict-resolution skills.

Mansioni

• Lead day-to-day activities of the Customer Service team.
• Develop and refine customer service strategies.
• Ensure timely resolution of client and consumer inquiries.

Conoscenze

Customer service management

Leadership

Analytical skills

Conflict resolution

CRM expertise

Formazione

Bachelor's degree or equivalent in Business Administration, Logistics, Computer Science, or Engineering

Strumenti

Jira

Zendesk

Descrizione del lavoro

A global tech-enabled company in Milan is seeking a Service Manager to lead its Client Service team. This role involves overseeing customer service operations, resolving issues, and ensuring compliance with standards. Ideal candidates should possess a Bachelor's degree and have significant experience in customer service management. Join a passionate team committed to innovation and customer success.