Marketing Customer Support Representative

Cross Border Talents; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading customer support company is seeking a Marketing Customer Support Representative fluent in Italian and English to provide B2B support. The role involves troubleshooting product issues, managing customer queries via email and chat, and focusing on customer satisfaction. Strong communication and problem-solving skills are essential. Benefits include a competitive salary, meal allowance, health insurance, and performance bonuses. This position requires a commitment to working on-site in Rome, Italy.

Servizi

Meal allowance

Health insurance from day 1

Performance bonuses

Competenze

• Fluent in Italian (C1/Native) and English (B2 or higher).
• Experience in customer support and product troubleshooting.
• Ability to work in a fast-paced environment and manage case volumes.

Mansioni

• Provide B2B customer support via email and chat channels.
• Handle end-to-end product troubleshooting and advertiser support.
• Contribute to initiatives that improve service quality.

Conoscenze

Communication skills

Problem-solving abilities

Customer-centric mindset

B2B customer support experience

Technical troubleshooting

Descrizione del lavoro

Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

• Monday to Sunday

• Operating hours: 07:00 – 19:00

• Rotative shifts:

  • 07:00 – 16:00

  • 10:00 – 19:00

Later Phase (TBC by client):

• 24/7 Rotative Shifts

• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native level

• English: B2 level or higher

Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.

This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience

• Handle end-to-end product troubleshooting and advertiser support

• Manage case volumes across email and chat channels

• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams

• Resolve generic, technical, and product-related issues

• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication

• Maintain adherence to service level agreements (SLAs) and productivity targets

• Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

• Base Salary: €1,000 (for 14 months)

• Meal Allowance: €7.63 / day

• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)

• Welcome Bonus: Paid over 12 months during the first year (conditional on <6% unjustified absenteeism in the month prior to payment)

• Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects

Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to [e-mail] email.