Manager, Quality Programs, Partner Outbound Communications

Amazon; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Milano is looking for a Manager for Quality Programs. The candidate will manage a team of program managers, ensuring high-quality communications with Selling Partners. Ideal applicants should have over 3 years of experience in team and program management, with strong analytical skills and a focus on process improvement. The position emphasizes collaboration across technical and non-technical teams, with an opportunity to drive improvements in communication strategies.

Competenze

• 3+ years of team management experience.
• 3+ years of program or project management experience.
• 3+ years of working cross‑functionally with tech and non‑tech teams experience.
• 3+ years of delivering cross‑functional projects experience.
• Experience defining program requirements and using data and metrics to determine improvements.

Mansioni

• Managing, developing, and growing a team of program managers.
• Establishing recurring mechanisms and key metrics to manage and improve communications quality programs.
• Ensuring that content sent to Selling Partners is defect‑free and high‑quality.
• Working with internal teams to resolve defects identified.
• Leveraging passion for communications and attention to detail.

Descrizione del lavoro

Manager, Quality Programs, Partner Outbound Communications

Amazon sends millions of communications to Selling Partners every day, ranging from informational updates about new features or upcoming events to critical business information. These communications are delivered through a variety of channels, including email, web notifications, SMS, mobile push, and others. The quality, consistency, and thoughtfulness of these communications shape the entire experience that Selling Partners have with Amazon.

Key job responsibilities

• Managing, developing, and growing a team of program managers.
• Establishing recurring mechanisms and key metrics to manage and improve communications quality programs.
• Ensuring that content sent to Selling Partners is defect‑free, high‑quality, consistent, relevant, and thoughtful.
• Working with internal teams to resolve any defects identified and instituting mechanisms to scale defect resolution across hundreds of teams.
• Leveraging your passion for communications, attention to detail, and ability to manage complex processes involving multiple stakeholders.
• Demonstrating familiarity and comfort with communications platform technology.

The ideal candidate will have

• Proven track record of leading program teams and establishing key business metrics to continuously improve programs and processes.
• Demonstrated expertise in content authoring and editing, with a strong eye for detail.
• Strong analytical and data‑driven approach to identifying and resolving quality issues, with familiarity in communications‑related metrics and performance indicators.
• Ability to develop and enforce content quality standards, guidelines, and QA processes to proactively monitor and improve communications.
• Familiarity with a variety of communications platforms and technologies, such as content management systems and analytics tools.
• Comfort navigating cross‑functional collaboration and managing multiple stakeholders.

About the team

Partner Outbound Communication’s (POC) vision is that all Partners receive only the most relevant, defect‑free communications when and where they need them. We recognize Partner attention as a precious resource and focus on delivering communications that directly influence their success. While we empower builders through intuitive tooling and clear guidance, we also act as the governing body by providing quality and volume controls to ensure Partner attention is optimized. Our technology serves as the foundational platform for all Partner communications, providing essential building blocks for creating exceptional experiences across both SP and non‑SP segments.

Basic Qualifications

• 3+ years of team management experience
• 3+ years of program or project management experience
• 3+ years of working cross‑functionally with tech and non‑tech teams experience
• 3+ years of delivering cross‑functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization
• Experience in data mining, data management, reporting, and SQL queries

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.