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Manager IT End User Services, Southern Europe

Vertiv Co

Tognana

In loco

EUR 55.000 - 75.000

Tempo pieno

Oggi

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Descrizione del lavoro

A leading technology solutions provider is searching for a Manager IT End User Services in Piove di Sacco, Italy. This role entails managing the IT site support team and defining strategic solutions for operational excellence. The successful candidate will have expertise in ITIL practices, manage vendor contracts, and provide technical guidance to end users. Strong communication skills and the ability to lead projects are essential for success in this dynamic environment.

Competenze

Strong technical skills in ITIL practices and project management basics.
Proficient in Windows end-user environment with knowledge of Intune and SCCM.
Ability to manage vendors and contracts effectively.

Mansioni

Manage IT site support team and plan annual operational budget.
Implement cost-effective solutions in line with strategic vision.
Provide technical expertise and training to end users.

Conoscenze

ITIL/ITSM practices

SLA/KPI tracking

Assets lifecycle management

Vendor & Contracts management

Project management basics

Windows end-user environment

Intune

SCCM

Office365

Formazione

Bonus related certifications & educations

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are currently seeking a Manager IT End User Services, Southern Europe to join our dynamic team in Piove di Sacco (PD), Italy!

Management of IT site support team as part of EMEA End user services team. Planning and execution of annual IT operational plan and budget. Identifying, developing and implementing cost-effective solutions in line with organizations strategic vision. Participation and leading of local and regional projects focused on implementation of new services and technologies. Providing operational support, technical expertise, training and guidance to End users and IT site support team. Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations

This role reports to Director of EMEA IT End User Services.

What kind of work will you be doing?

Management of IT site support team as part of EMEA End user services based on the globally defined Service Level Agreements.
Planning and execution of annual IT operational plan and budget.
Identifying, developing and implementing cost-effective solutions in line with organizations strategic vision.
Participation and leading of local and regional projects focused on implementation of new services and technologies.
Providing technical expertise, guidance and training to End users and IT site support team.
Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations.
Co-operation with other IT departments (Security, Networking, Hosting, Messaging, Identity etc.) ensuring successful and uninterrupted services delivery to end users.
Vendor negotiations and contracts management.
Providing 2nd and 3rd level of IT site support
Defining requirements, procurement, configuration and maintenance of all IT related hardware and software (end user computers, mobile devices, accessories, networking devices, presentation equipment etc.)
Planning and execution of activities related to office startups and relocation projects.
Maintaining professional and technical knowledge through corporate training.
Responding to local business requirements by proposing and defining solutions in-line with global IT policies.
Hardware & Software inventory management
Active Directory & Server administration
Deployment of various global security solutions and initiatives.
Supervision and maintenance of secured network rooms.
On call for critical on-site events as first responders.

What will make you successful?

Technical skills: ITIL/ITSM practices, SLA/KPI tracking, Assets lifecycle management, Vendors & Contracts management, Project management basics, Windows end-user environment, Intune, SCCM, AD, Office365
Soft skills: Clear written and verbal communication, Stakeholder management, Conflict handling, Decision making, Team leadership and coaching, Change communication, Cross-cultural collaboration, Time and priority management
Core competencies: Problem solving, Analytical thinking, Attention to detail, Initiative and ownership, Risk and impact assessment, Continuous improvement, Accountability
Active English
Bonus related certifications & educations

Travel requirements

If YOU are the person we are looking for, feel free to apply and let\'s start drafting your future career in a healthy and growing environment!

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES