Maitre | Castello di Casole, A Belmond Hotel, Tuscany

Belmond; Casole d'Elsa; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Tuscany is seeking a Maitre responsible for managing restaurant and room service operations. This role requires extensive experience in high-end hospitality, fluent communication in Italian and English, and a strong leadership background. The Maitre will ensure each guest's experience aligns with high standards of excellence while overseeing a dedicated team. This position offers opportunities for professional development, seasonal employment, and an inclusive work environment.

Servizi

Seasonal Contract

Corporate Welfare

Training opportunities

Meals provided

Accommodation included

Complimentary and preferred rate experiences

Access to staff-house pool

Competenze

• 3-4 years experience in a senior service role at a luxury restaurant.
• Proficiency in a third language (Spanish, French, or German) is preferred.
• Ability to manage pressure and multitask effectively.

Mansioni

• Oversee daily operations of restaurant and room service outlets.
• Guide, coach, and develop the service team.
• Ensure compliance with food safety and hygiene regulations.
• Handle guest enquiries and complaints effectively.

Conoscenze

Fluent in Italian

Fluent in English

Strong leadership abilities

Outstanding communication skills

Formazione

Sommelier certification

Gastronomy studies

Descrizione del lavoro

HR Manager | People Business Partner | HR Advisor

Castello di Casole, a Belmond property is looking for season 2026 a Maitre. The Maitre is responsible for overseeing the efficient running and profitability of the restaurant and room service outlets according to our standards and procedures. He or She has to preserve guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings. He or She knows that, above all, tourism is about people. Relating well to both guests and co-workers is a must.

Responsibilities

• Oversee the daily operations of the restaurant and room service outlets, ensuring that every service moment aligns with Belmond\'s standards of excellence.
• Welcome guests with professionalism and authenticity, anticipating needs and tailoring experiences that feel personal and genuine.
• Guide, coach, and develop the service team, ensuring training, performance feedback, and a culture of collaboration and accountability.
• Maintain full knowledge of menus, wine lists, pairings, and culinary philosophy to confidently support both guests and colleagues.
• Collaborate closely with the Restaurant Manager and Culinary leadership to maintain operational flow, optimal table allocation, and a consistently elevated ambiance.
• Ensure full compliance with food safety, hygiene, and health regulations, while monitoring quality and consistency across all touchpoints.
• Contribute to financial performance through thoughtful resource allocation, upselling, cost awareness, and ongoing monitoring of business results.
• Handle guest enquiries, comments, and complaints with diplomacy, discretion, and a solutions-focused mindset.

Requirements

• Previous experience (3-4 years) in a senior service role within a luxury or high-end restaurant environment, ideally internationally.
• Fluent in Italian and English; proficiency in a third language (Spanish, French, or German) is preferred.
• Strong leadership abilities, with proven experience training, guiding, and motivating a team.
• Outstanding communication and interpersonal skills, with the emotional intelligence needed to navigate diverse guest and team interactions.
• Sommelier certification and/or gastronomy studies preferred.
• Demonstrated commitment to continuous learning through courses, workshops, or other professional development.
• Ability to manage pressure, multitask effectively, and remain composed in a fast-paced environment.
• A global mindset, treating colleagues and guests with respect and inclusiveness.

Benefits

• Seasonal Contract (C.C.N.L. Settore Turismo - 2026)
• Corporate Welfare
• Training and development opportunities to support your continued growth
• Team social events
• Meals provided at our staff canteen
• Accommodation included for non-residents
• Complimentary and preferred rate experiences at our iconic destinations
• Access to the staff-house pool, uniform provision, and laundry service for both uniforms and linens

About Us

Castello di Casole, A Belmond Hotel, Tuscany, is a restored 10th-century estate set among rolling hills, olive groves, and vineyards. Home to 39 suites that evoke the warmth of a private Tuscan residence, the property celebrates its agricultural roots and Etruscan heritage. Guests enjoy expansive gardens, an infinity pool, a spa housed in the former wine cellar, and two private villas. Experiences include stargazing, hiking, wine tasting, and truffle hunting—creating an inspiring environment where hospitality professionals can build meaningful, long-term careers.

The Belmond & LVMH Family

Belmond is proud to be part of LVMH, a global collection of iconic hotels, trains, and river cruises. Joining us means becoming part of a worldwide family founded on excellence, authenticity, and meaningful human connection.

This is your moment. Apply today!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Hospitality