Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A travel agency is seeking a Travel Experience Specialist to provide exceptional client support in planning luxury and leisure travel experiences. This fully remote position emphasizes professionalism and attention to detail, ensuring customer satisfaction throughout their journey. Ideal candidates should possess strong communication skills and experience in customer service, preferably in travel or hospitality. Join us for flexible work options, career development opportunities, and travel-related perks.

Servizi

Flexible work schedule options

Career development and advancement opportunities

Travel-related perks and industry discounts

Collaborative team culture with training provided

Competenze

• Experience in customer support and client-facing roles is preferred.
• Proficient in using digital communication tools and booking platforms.

Mansioni

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with travel reservations, itinerary updates, and special accommodations.
• Monitor bookings for accuracy and confirm client satisfaction.

Conoscenze

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

Ability to work independently in a remote environment

High level of organization and attention to detail

Comfortable using digital tools and booking platforms

Passion for travel and creating positive client experiences

Descrizione del lavoro

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You'll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We're Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.