Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; Remoto; EUR 50.000 - 70.000; Tempo pieno

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A luxury travel agency seeks a Travel Experience Specialist (Luxury & Leisure) to provide exceptional customer support for luxury travel arrangements. This fully remote position allows flexibility in work schedule while requiring strong communication skills and a passion for travel. Responsibilities include assisting clients with reservations and ensuring their satisfaction. Interested candidates should have customer service experience preferably in the travel industry. A commitment to detail and organization is essential for success in this role.

Servizi

Fully remote position

Flexible work schedule options

Travel-related perks and industry discounts

Competenze

• Customer service experience is preferred in travel or hospitality.
• Excellent communication and interpersonal skills are essential.
• Ability to work independently and focus on details.

Mansioni

• Provide responsive and professional customer support.
• Assist clients with leisure and luxury travel reservations.
• Monitor bookings for accuracy and client satisfaction.

Conoscenze

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

High level of organization and attention to detail

Ability to work independently in a remote environment

Comfortable using digital tools and booking platforms

Passion for travel

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About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.