Luxury Cluster Reservations Lead

Antal International Network; Milano; In loco; Riservato; Tempo pieno

Descrizione del lavoro

A luxury hospitality group in Milan seeks a Cluster Reservation Manager to ensure seamless operations and strategic development of the reservations function. The ideal candidate will have a bachelor's degree, at least 3 years in luxury hospitality, and strong technical skills. Responsibilities include managing booking strategies, optimizing guest interactions, and leading a team. This position requires European nationality or a valid work permit and offers competitive compensation.

Competenze

• Minimum of 3 years' experience in a similar or higher role in luxury hospitality.
• European nationality or valid residence/work permit required.
• Familiarity with reservation processes and multi-property management.

Mansioni

• Manage the reservations department across multiple properties.
• Develop booking strategies and ensure guest satisfaction.
• Lead and train reservations teams.

Conoscenze

Strong technical skills

Excellent written and spoken English

Proactive mindset focused on performance

Formazione

Bachelor’s degree in Hospitality, Business, or related field

Strumenti

PMS systems

MS Office

CRM systems

Descrizione del lavoro

A luxury hospitality group in Milan seeks a Cluster Reservation Manager to ensure seamless operations and strategic development of the reservations function. The ideal candidate will have a bachelor's degree, at least 3 years in luxury hospitality, and strong technical skills. Responsibilities include managing booking strategies, optimizing guest interactions, and leading a team. This position requires European nationality or a valid work permit and offers competitive compensation.