Logistics Coordinator

JD.COM; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading logistics provider is seeking a Logistics Coordinator in Milan, Italy, to build long-term client relationships and support client success. This role involves managing daily operations, addressing customer complaints, and coordinating project delivery. Candidates should possess a degree in Logistics Management or Business Administration, along with strong communication skills. Proficiency in English is essential, with Mandarin or Polish as a plus. The company offers career development opportunities and a supportive mentoring culture.

Servizi

Supportive team and mentoring culture

Exposure to key clients and exciting projects

Career development opportunities

Competenze

• Detail-oriented and organized, with the ability to manage multiple tasks.
• In-depth knowledge of warehousing / delivery is highly preferred.
• English is the working language; Chinese (Mandarin) / Polish is a huge plus.

Mansioni

• Support the Account Management team in handling client requests.
• Deal with customer complaints and analyze the root cause.
• Coordinate internal resources to ensure timely project delivery.
• Monitor account performance and flag issues proactively.
• Attend client meetings and support follow-ups.
• Help identify opportunities for upselling and service improvement.

Conoscenze

Detail-oriented

Strong communication skills

Stakeholder management

Problem-solving

Formazione

Bachelor's degree in Logistics Management, Business Administration, or a related field

Descrizione del lavoro

JD Logistics is a leading integrated supply chain and logistics provider in China, known for its advanced technology, nationwide delivery network, and expertise in managing large-scale e-commerce and retail logistics operations. We are growing ambitiously in the UK and EU region.

We are seeking a Logistics Coordinator to build long‑term relationships with our clients and deliver value through outstanding service. We’re growing fast and are looking for someone with a commercial mindset to join our team and support client success from day one.

Responsibilities:

As a Logistics Coordinator, you’ll work closely with sales team members to manage client accounts, coordinate projects, and ensure smooth day‑to‑day communication.

• Support the Account Management team in handling client requests and maintaining relationships
• Deal with customer complaints and analyze the root cause to prevent it from happening again
• Coordinate internal resources to ensure timely project delivery
• Monitor account performance and flag issues proactively
• Attend client meetings and support follow‑ups
• Help identify opportunities for upselling and service improvement

Qualifications:

• A bachelor’s degree or above in Logistics Management, Business Administration, or a related field is preferred
• Detail‑oriented and organized, with the ability to manage multiple tasks
• In-depth knowledge of warehousing / delivery is highly preferred
• Strong communication and stakeholder management skills, both internally and externally
• English is the working language, yet Chinese(Mandarin) / Polish is a huge plus

What We Offer:

• A supportive team and mentoring culture
• Exposure to key clients and exciting projects
• Career development opportunities and on‑the‑job training