Life Resort Manager

Mangia's; Ragusa; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A distinguished hospitality brand in Sicily is looking for a Resort Life Manager to enhance guest experiences through hospitality, wellness, and lifestyle services. The ideal candidate will have proven managerial experience in luxury resorts or boutique hotels, strong guest-centric skills, and a detail-oriented approach. Responsibilities include overseeing guest experiences, coordinating cross-departmental teams, and designing personalized programs. This seasonal role offers accommodation, meals, and growth opportunities in a dynamic environment.

Servizi

Accommodation available

Meals provided

Career growth opportunities

Ongoing training

Competenze

• Proven managerial experience in luxury resorts, boutique hotels, or wellness properties.
• Excellent command of English and preferably a second language.

Mansioni

• Oversee the full guest experience.
• Coordinate departments for consistent excellence.
• Design tailored experiential programs.
• Monitor guest satisfaction and implement improvements.
• Collaborate with marketing to promote initiatives.
• Train and motivate staff for exceptional service.

Conoscenze

Guest-centric approach

Personalization skills

Attention to detail

Empathetic leadership

Communication skills

Descrizione del lavoro

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job Description

The Resort Life Manager leads the overall guest experience, blending hospitality, wellness, and lifestyle in line with brand standards. They coordinate cross-functional teams to deliver memorable, tailored stays.

Key Responsibilities

• Oversee the full guest experience, integrating hospitality, wellness, activities, and lifestyle services
• Coordinate departments (front office, spa, F&B, outdoor activities, guest relations) to ensure consistency and excellence
• Design tailored experiential programs aligned with brand identity and guest expectations
• Monitor guest satisfaction and implement improvements based on feedback and KPIs
• Collaborate with the marketing team to promote events, packages, and lifestyle initiatives
• Train and motivate staff to deliver empathetic, proactive, and memorable service

Requirements

• Proven managerial experience in luxury resorts, boutique hotels, or wellness properties
• Strong guest-centric approach, personalization skills, and attention to detail
• Cross-functional expertise in hospitality, wellness, events, and communication
• Empathetic leadership and ability to inspire multidisciplinary teams
• Excellent command of English and preferably a second language

What we offer

• Type of contract seasonal
• Accommodation available
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses