Learning Associate...

Amazon; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading global e-commerce company is seeking a Learning Associate in Milano to coordinate training activities and ensure compliance at the site. The role involves facilitating training for up to 50 team members, creating training documents, and reporting progress to leadership. Applicants should be knowledgeable in Microsoft Office and have experience in project management. A flexible schedule, including weekends and travel, is required. This position offers an opportunity to impact training effectiveness and operational compliance.

Competenze

• Must work a flexible schedule including weekends, nights, and holidays.
• Travel to different stations as per business needs.

Mansioni

• Coordinate and facilitate training programs for up to 50 members.
• Monitor training program adherence to ensure standard work is achieved.
• Create training documents and design effective training content.
• Report training progress and KPIs during leadership calls.

Conoscenze

Knowledge of Microsoft Office including Outlook, Word, and Excel

Experience managing multiple projects

Knowledge of Photoshop

Knowledge of video editing

Strumenti

Articulate 360

Photoshop

Descrizione del lavoro

Job ID : 3128894 | Q-Express Documents Transport - G25

The Learning Associate works with their Country L&D manager, Operations Managers, Area Managers, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Warehouse Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date. The Learning Associate is assigned to the Learning Department and will manage specific responsibilities to that department.

Key Responsibilities

• Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)
• Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance
• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects
• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content
• Execute plans to close gaps in the developmental needs for individuals and groups
• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.

Basic Qualifications

• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• Travel to different stations in the shift or during the week is required as per business needs.

Preferred Qualifications

• Experience managing multiple projects, prioritizing, planning, and managing time
• Knowledge of Photoshop, video editing, and related tools
• Operations knowledge
• Previous experience as a trainer, prior training, teaching or presentation experience
• Willingness to work in different areas as required by training needs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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