IVECO – CUSTOMER SERVICE Parts Help Desk Manager

Iveco Group; Latina; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading automotive company in Latina is seeking a Parts Help Desk Manager to oversee customer service for spare parts related to trucks and buses. This role requires technical expertise in automotive parts, strong problem-solving skills, and fluency in English. You will manage a specialized team and coordinate functions with engineering departments to ensure proper parts identification and catalogue accuracy.

Competenze

• Technical competences in automotive / parts / services
• Fluent in English
• Strong attitude in problem-solving

Mansioni

• Ensure the correct Parts identification when the Parts catalogue is not clear / complete
• Contribute to complete / fix the Parts catalogue
• Identify Parts alternatives if a given part is not available
• Verify the availability of the Spare Parts catalogue for new product launches
• Liaise with Engineering Dept. to sort issues

Descrizione del lavoro

IVECO – CUSTOMER SERVICE Parts Help Desk Manager

PHD = Parts Help Desk, team handling all dealers’ and internal requests related to Trucks and Bus Spare Parts :

• Ensure the correct Parts identification when the Parts catalogue is not clear / complete
• Contribute to complete / fix the Parts catalogue, activating the team in charge of the catalogue
• Identification of possible Parts alternatives if a given part is not available
• Identify Parts needed for eventual retrofits
• Verify the availability and completeness of the Spare Parts catalogue for all new product launches
• Liaise with Engineering Dept. and Service Lifecycle to sort all possible doubts and issues

Directly leads the team of all agents of the PHD - 2nd level (most specialized people in central staff with accesses to most advanced Parts systems and interfaces, including Engineering ones)

Functionally coordinates all agents of PHD - 1st level (teams in EMEA markets with standard Parts knowledge and accesses to common Parts systems and interfaces)

Professional Requests :

Technical competences in automotive / parts / services

English fluent

Strong attitude in problem solving