Italian-Speaking Customer Support & Content Moderator in Portugal

Cross Border Talents; Palermo; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading global customer experience firm is seeking fluent Italian speakers for customer support and content moderation roles in Portugal. Candidates will assist users across various platforms, ensuring compliance with content policies. Ideal applicants should possess strong communication skills and be flexible with working hours. Relocation support is available for eligible candidates.

Competenze

• Fluent in Italian (C1) and proficient in English (B2).
• EU citizenship or valid residence/work permit in Portugal.
• Strong communication and interpersonal skills.

Mansioni

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Review and evaluate user-generated content.
• Ensure compliance with platform policies.

Conoscenze

Italian fluency (C1)

English proficiency (B2)

Strong communication skills

Interpersonal skills

Descrizione del lavoro

URGENT HIRING WELCOME BONUS:2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? We're hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Maintain excellent customer satisfaction levels

Content Moderation:

• Review and evaluate user-generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

What Were Looking For

• Italian fluency (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Manifestação de Interesse (SEF proof of registration)
• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!