Italian-Speaking Customer Expert - Remote fromGreece

EU Best Jobs; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading customer service company based in Palermo, Italy, is seeking individuals with excellent Italian and good English skills for customer support roles. The position involves providing exceptional service, managing customer interactions, and meeting performance targets. Candidates should have previous experience in customer service, preferably with premium brands. The company offers complete relocation support, competitive salary, health care benefits, and professional growth opportunities.

Servizi

Health care benefits

Free online Greek language courses

Professional growth opportunities

Competenze

• Previous experience in customer service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases effectively.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting and analyze customer feedback.
• Manage customers and support them with a premium experience.

Conoscenze

Italian language skills

English communication skills

Interpersonal skills

Computer literacy

CRM systems familiarity

Formazione

Bachelor’s degree

Descrizione del lavoro

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas