Italian Customer Support / Technical Support Agent

AMSpace Recruitment Consultancy; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A recruitment consultancy is seeking a Customer Support / Technical Support Agent fluent in Italian to provide exceptional service to customers in Greece. Responsibilities include resolving technical issues and ensuring customer satisfaction. The position offers a competitive salary, relocation assistance, and clear career growth opportunities. Ideal candidates should have strong problem-solving skills and excellent communication abilities.

Servizi

Competitive salary

Monthly bonus

Relocation assistance

Free health insurance

Career growth opportunities

Flexible relocation options

Competenze

• Fluency in Italian (C2 level) and English (B2-C1 level) required.
• Previous experience in customer service or technical support is preferred.
• Strong problem-solving skills and customer-focused mindset.
• Ability to work independently and in a team.
• Excellent verbal and written communication skills.

Mansioni

• Provide exceptional customer support via email, phone, and chat in Italian.
• Troubleshoot technical issues and deliver timely solutions.
• Assist customers with product inquiries ensuring satisfaction.
• Document customer interactions and manage support tickets.
• Participate in training sessions and ongoing development programs.

Conoscenze

Fluency in Italian

Fluency in English

Customer Service

Problem-solving

Technical Support

Strumenti

Windows

SQL

VOIP

VMware

Active Directory

Descrizione del lavoro

About Us

At AMSpace Recruitment we excel in delivering exceptional customer experiences while fostering employee growth in vibrant locations worldwide. We are looking for enthusiastic Customer Support and Technical Support Agents who are fluent in Italian to join our clients dynamic team in Greece.

Job Overview

As a Customer Support / Technical Support Agent you will be the primary point of contact for Italian-speaking customers providing outstanding service and technical assistance. Your expertise will help resolve issues, answer inquiries and ensure a seamless experience for our users.

Key Responsibilities

• Provide exceptional customer support via email, phone, and chat in Italian.
• Troubleshoot technical issues and deliver timely solutions.
• Assist customers with product inquiries and ensure satisfaction.
• Document customer interactions and manage support tickets effectively.
• Collaborate with internal teams to improve services and address feedback.
• Stay updated on product knowledge and company policies.
• Participate in training sessions and ongoing development programs.

Requirements

• Language Proficiency: Fluency in Italian (C2 level) and English (B2-C1 level).
• Previous experience in customer service, technical support, or related fields is preferred.
• Junior candidates with 0 to 3 years of experience are welcome.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.

What We Offer

• Competitive salary and monthly bonus.
• Relocation Assistance: Flight tickets and temporary accommodation provided by the client depending on the project.
• Free health insurance with comprehensive coverage.
• Clear career growth pathways and development opportunities.
• A vibrant lifestyle in sunny cities rich in culture and high quality of life.
• Flexible relocation options – move within 1 week or up to 2 months at your convenience!

Key Skills

Dhcp, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Trouble Shooting, Java, VPN, Sharepoint, hardware, Dns, Technical Support, Software Applications

Employment Type

Full Time

Experience

years

Vacancy

1