Italian Customer Support Specialist (Ad Tech & Campaigns)

PlanetJobs; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading recruitment firm in Milan is looking for a customer support professional to enhance service quality and deliver an excellent user experience. The ideal candidate will be fluent in Italian (C2) and English (B2), have experience in paid campaign management, and a background in Digital Marketing. This role includes managing customer support cases and collaborating with internal teams. Benefits include a modern office, comprehensive training, health initiatives, and a meal allowance.

Servizi

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Competenze

• Native / fluent in Italian (C2 level) and fluent in English (minimum B2 level).
• Experience in paid campaign management is mandatory.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong familiarity with social media platforms and basic understanding of digital advertising.
• Excellent customer service skills.
• Ability to work independently and as part of a team.

Mansioni

• Identify opportunities to enhance service quality and user experience.
• Manage end-to-end product troubleshooting and customer support cases.
• Collaborate with internal teams to resolve technical issues.
• Maintain strong Customer Satisfaction levels.
• Drive productivity and improve resolution times.
• Educate advertisers on product features and common issues.

Conoscenze

Customer Service

Design Engineering

Baan

Fund Management

ABAP

Elevator

Formazione

Degree in Marketing or a related field

Descrizione del lavoro

A leading recruitment firm in Milan is looking for a customer support professional to enhance service quality and deliver an excellent user experience. The ideal candidate will be fluent in Italian (C2) and English (B2), have experience in paid campaign management, and a background in Digital Marketing. This role includes managing customer support cases and collaborating with internal teams. Benefits include a modern office, comprehensive training, health initiatives, and a meal allowance.