Italian Customer Support Lisbon

PlanetJobs; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading recruitment firm in Milan is looking for a customer support professional to enhance service quality and deliver an excellent user experience. The ideal candidate will be fluent in Italian (C2) and English (B2), have experience in paid campaign management, and a background in Digital Marketing. This role includes managing customer support cases and collaborating with internal teams. Benefits include a modern office, comprehensive training, health initiatives, and a meal allowance.

Servizi

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Competenze

• Native / fluent in Italian (C2 level) and fluent in English (minimum B2 level).
• Experience in paid campaign management is mandatory.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong familiarity with social media platforms and basic understanding of digital advertising.
• Excellent customer service skills.
• Ability to work independently and as part of a team.

Mansioni

• Identify opportunities to enhance service quality and user experience.
• Manage end-to-end product troubleshooting and customer support cases.
• Collaborate with internal teams to resolve technical issues.
• Maintain strong Customer Satisfaction levels.
• Drive productivity and improve resolution times.
• Educate advertisers on product features and common issues.

Conoscenze

Customer Service

Design Engineering

Baan

Fund Management

ABAP

Elevator

Formazione

Degree in Marketing or a related field

Descrizione del lavoro

DUTIES AND RESPONSIBILITIES

Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.

Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.

Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic technical and product-related issues.

Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.

Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.

Partner with internal technical experts to educate advertisers on product features best practices and common issue types.

REQUIREMENTS

Native / fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)

Experience in paid campaign management is mandatory.

Degree in Marketing or a related field.

Background in Digital Marketing.

Experience in a Contact Centre or service environment within the Ad Tech industry.

Strong familiarity with social media platforms and a basic understanding of digital advertising.

Excellent customer service skills.

Ability to work effectively both independently and as part of a team.

BENEFITS

Working schedule: Monday - Sunday 24 / 7 rotating shifts

Modern office in a city center with open spaces easy to access with public transportation

Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace

Support from colleagues with coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance and much more

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Job Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1