Italian Customer Operations Specialist - Lisbon

Cross Border Talents; Palermo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international recruitment agency is seeking an Operations Customer Expert who will support Italian-speaking customers while working in a dynamic team in Lisbon. The role includes responding to inquiries, handling support tickets, and conducting outbound calls to enhance customer success. Benefits include competitive salary options with accommodation support, health insurance, and training allowances. Ideal candidates should speak Italian and possess customer service experience.

Servizi

Health insurance

Meal allowance

Potential productivity bonus

Competenze

• Fluent in Italian.
• Experience in customer service or customer operations.
• Comfortable using CRM tools.

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Descrizione del lavoro

An international recruitment agency is seeking an Operations Customer Expert who will support Italian-speaking customers while working in a dynamic team in Lisbon. The role includes responding to inquiries, handling support tickets, and conducting outbound calls to enhance customer success. Benefits include competitive salary options with accommodation support, health insurance, and training allowances. Ideal candidates should speak Italian and possess customer service experience.