Italian Content Review Specialist & Customer Support | Based in Portugal

Cross Border Talents; Palermo; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global customer support firm is urgently hiring motivated professionals for customer support and content moderation roles in Porto or Lisbon. Candidates should be fluent in Italian and have at least a B2 level in English. The role requires responding to inquiries, ensuring content compliance, and maintaining customer satisfaction. In addition to a competitive welcome bonus, relocation support is available for eligible candidates. Join our multicultural team and apply today!

Servizi

Welcome bonus of 2,000 euros

Relocation support for eligible candidates

Competenze

• Fluent in Italian and English.
• EU citizenship or valid residence/work permit in Portugal.
• Availability to work on-site in Porto and flexibility for shifts.

Mansioni

• Respond to customer inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Review and evaluate user-generated content.

Conoscenze

Italian fluency (C1 or higher)

English proficiency (minimum B2)

Strong communication and interpersonal skills

Descrizione del lavoro

URGENT HIRING WELCOME BONUS : 2,000 euros (for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on‑site or remote based in Portugal)

Language Requirements: Italian (C1+) + English (B2+)

Contract Type: Full‑time, Shifts (including weekends if required)

Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? We’re hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You’ll provide user support and ensure content compliance, working alongside a diverse, high‑performing team in a dynamic and international environment.

What You’ll Do

Customer Support :

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Maintain excellent customer satisfaction levels

Content Moderation :

• Review and evaluate user‑generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

What We’re Looking For

• Italian fluency (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence / work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on‑site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Manifestação de Interesse (SEF proof of registration)

Visa holders (eligibility confirmed case by case)

If you’re an Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!