IT Technician

Hemmersbach; Scoppito; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT infrastructure service provider is seeking an Onsite Technician in Scoppito to deliver hands-on technical support for end users. Responsibilities include troubleshooting hardware, software, and networking issues, and assisting with device installation and configuration. The ideal candidate should have over 2 years of experience in a similar role and be fluent in English and Italian. This is a fully onsite position with a fixed-term contract and opportunities for career development.

Servizi

Buddy program

Internal career development program

Onboarding program

Meal Voucher

Competenze

• 2+ years of experience as a Deskside Support Technician.
• Good knowledge of Windows 10, MS Office suite & O365.
• Good English and Italian language skills.

Mansioni

• Provide in-person technical support for end users.
• Install, configure, and reimage devices.
• Troubleshoot and support peripherals like printers.

Conoscenze

Customer-oriented approach

Communication skills

Windows 10

MS Office suite

Microsoft 365

Networking knowledge

Strumenti

SCCM

MDT

Ticketing system

Descrizione del lavoro

Overview

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities

• Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
• Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
• Participate in project rollouts and deployments
• Offer first-level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
• Troubleshoot and support peripherals such as printers, scanners, and external drives.
• Maintain a professional, approachable demeanor while working directly with users/customers onsite.
• Follow established processes for hardware disposal and secure data destruction.

Location

Scoppito (L\'Aquila - fully onsite)

Employment

1-year fixed-term (with the possibility of transformation into permanent)

Requirements

• 2+ years of experience as a Deskside Support Technician
• Good knowledge of Windows 10, MS office suite & 0365
• Familiar with ticketing system
• Experience with imaging tools like SCCM, MDT, or other deployment solutions
• Good English and Italian language
• Customer-oriented approach
• Good communication skills

Benefits

• Buddy program
• Internal career development program
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.