IT Support Specialist / Team Lead / Service Delivery

TECEZE; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A tech solutions company in Milan is looking for a Mid-Senior level professional to oversee project delivery and manage service quality in the region. The ideal candidate will demonstrate strong Service Management experience, proficiency in ITIL practices, and the ability to coordinate effectively with stakeholders. If you enjoy improving business relationships and have a strong analytical mindset, this opportunity is for you.

Competenze

• Proven Service Management experience with stakeholders.
• Strong ITIL concepts knowledge.
• Hands-on expertise in Incident, Problem, and Change Management.

Mansioni

• Accountable for planning and delivery of regional projects.
• Manage stakeholder relationships for service coordination.
• Oversee service delivery and ensure service quality.

Conoscenze

Effective planning

Service Management

Incident Management

Problem Management

Change Management

Escalation Management

Customer interfacing

Collaboration

Business relationship improvement

Strumenti

SCCM

Intune

Autopilot

Descrizione del lavoro

Duration: 6 months - Extendable

Overview

Role overview and responsibilities are listed below.

Responsibilities

• Accountable for effective planning, management, and successful delivery of assigned projects and programs in the region.
• Ensure strong alignment between regional business requirements and global strategy.
• Manage customer and stakeholder relationships, ensuring smooth coordination of regional services.
• Oversee day-to-day service delivery, including incident resolution, user requests, and monitoring activities.
• Supervise operations for the region to ensure consistent service quality.
• Strong knowledge of ITIL concepts.
• Proven Service Management experience, including conducting monthly service reviews with business stakeholders.
• Hands-on expertise in Incident, Problem, and Change Management.
• Strong Escalation Management and ability to interact effectively with senior stakeholders.
• Ability to drive quality and innovation initiatives.
• Excellent customer interfacing, written, and verbal communication skills.
• Ability to collaborate with cross-functional teams and vendors.
• Proven capability in business relationship improvement.

Additional Skills (Preferred)

• Application management or ERP systems experience.
• Knowledge of managing security vulnerabilities and phishing-related risks.
• Experience with SCCM, Intune, and Autopilot.
• Strong analytical and problem-solving abilities with attention to detail.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology and Other

Industries

• Computer and Network Security
• IT System Operations and Maintenance
• IT Services and IT Consulting