IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon; Pisa; In loco; EUR 40.000 - 88.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking an IT Support Engineer I to provide high-quality support for IT infrastructure in Pisa, Italy. This role involves troubleshooting and solving IT problems, managing local projects, and ensuring operational availability. Candidates should possess a strong background in Windows Server technologies and networking, with at least 1-2 years of relevant experience. Competitive compensation and comprehensive healthcare benefits are offered from day one.

Servizi

Competitive compensation

Comprehensive healthcare benefits

Parental leave up to 20 weeks

Casual dress code

Competenze

• 1+ years of experience with Windows Server technologies.
• 2+ years of troubleshooting in high availability environments.
• 2+ years of PC repair and deployment experience.
• 1+ years of IT service delivery experience.
• 2+ years of networking experience.
• 2+ years of support for Windows, Mac, or Linux OS.
• 2+ years of corporate network environment support experience.

Mansioni

• Network engineering and troubleshooting in various environments.
• Ensure IT systems are operational during production hours.
• Provide technical assistance for IT solutions.
• Manage local technical projects.
• Maintain policies and procedures.
• Identify operational root causes to improve processes.
• Support multiple buildings and remote customers.
• Local travel for customer support.

Conoscenze

Windows Server technologies

Troubleshooting in high availability environment

PC repair

Network service delivery

Networking protocols

OS support (Windows, Mac, Linux)

Corporate network maintenance

Formazione

High school diploma or equivalent

Strumenti

Network engineering tools

Teleconference equipment

Descrizione del lavoro

IT Support Engineer I, Ops Tech Solutions (OTS)

Job ID: 3125475 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About the Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma
• Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach

Preferred Qualifications

• 2+ years of computer networking experience
• Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,700/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.