IT Solution Expert

Philip Morris International; Bologna; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading global company in Bologna is seeking an IT Solution Expert R&D to support laboratory applications and drive digital transformation. This role requires a blend of technical expertise and understanding of business processes, with responsibilities including the maintenance of LIMS, business analysis, and stakeholder collaboration. Ideal candidates should have a degree in a related field, over 3 years of relevant experience, and strong analytical skills to enhance laboratory workflows.

Competenze

• Minimum 3 years in IT analyst, solution expert, or similar roles.
• Experience in R&D, laboratory, or manufacturing environments.
• Fluency in English is required.

Mansioni

• Support and maintain laboratory applications such as LIMS.
• Engage with R&D users to gather requirements.
• Participate in designing and delivering IT solutions.

Conoscenze

Analytical skills

Problem-solving skills

Effective communication

Stakeholder management

Adaptability

Eagerness to learn

Formazione

University degree in Computer Science, Information Systems, or Engineering

Strumenti

LIMS (LabVantage or similar)

Cloud platforms (AWS or similar)

IT service management tools (e.g. Jira, Confluence)

Descrizione del lavoro

At PMI, we’ve chosen to do something incredible.

We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

IT at PMI

PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start‑up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting‑edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast‑paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business.

Joining Operations & R&D

Within IT, the Operations & R&D team is an experienced, nimble & expert team composed of multiple sub streams. The main purpose of the team is to lead the digital strategy and transformation of Operations and R&D functions through effective business partnering and conceptualizing, delivering and supporting state of the art and secure IT technologies across the end-to-end value chain.

When you join this team, you will work closely with Operations & R&D leadership team and critical business stakeholders as a trusted technology partner to embed continuous innovation, work at speed and scale, develop your career in numerous directions in line with your aspirations and in a truly international and diverse context.

What’s the purpose of this role?

The IT Solution Expert R&D acts as a key liaison between R&D teams and IT, supporting robust, compliant, and integrated IT solutions for R&D laboratories. The role focuses on implementing and maintaining laboratory applications (e.g., LIMS, CDS, MBSE, SDMS, instrument integration), enabling digitalization of lab processes and data integrity. You’ll combine technical expertise with business process understanding to deliver validated systems supporting laboratory workflows.

Your day-to-day

• Support and Maintain Laboratory Applications: Assist in the implementation, configuration, and support of LIMS (LabVantage or similar) and related laboratory applications for R&D laboratories
• Business Analysis & Requirements Gathering: Engage with R&D users to understand business requirements and translate them into functional and technical specifications
• Solution Design & Delivery: Participate in the design, build, testing, and deployment of IT solutions, ensuring alignment with PMI’s digitalization strategy, cybersecurity, and compliance standards
• Documentation & Training: Create and maintain system documentation, user guides, and training materials. Deliver training sessions to end users as needed
• Continuous Improvement: to optimize laboratory processes and IT solutions, contributing to technology roadmaps and continuous improvement initiatives
• Stakeholder Collaboration: Work collaboratively with cross‑functional teams, including business users, IT architects, and vendors, to deliver integrated solutions
• Compliance & Data Integrity: Ensure solutions adhere to regulatory, quality, and data integrity requirements, supporting audit readiness and business continuity

What is needed to succeed in this role?

• Education: University degree in Computer Science, Information Systems, Engineering, or a related field
• Experience: 3+ years in IT analyst, solution/subject matter expert or similar roles, preferably in R&D, laboratory, or manufacturing environments
• Technical Skills: Experience with LIMS (LabVantage or similar), laboratory applications, or scientific data management systems. Familiarity with cloud platforms (AWS or similar) is a plus. Understanding of IT service management, Agile methodologies (SAFe), and tools (e.g Jira, Confluence)
• Soft Skills: Strong analytical and problem‑solving skills. Effective communication and stakeholder management abilities. Ability to work in multicultural, cross‑functional, and remote teams. Proactive, adaptable, and eager to learn in a dynamic environment
• Compliance: Knowledge of IT compliance frameworks (e.g., ITPF) and data integrity best practices is an advantage
• Language: Fluent in English (written and spoken)

Where we see this role going

• Drive Digital Transformation: Support the digitalization of laboratory processes and data management
• Shape and Integrate Laboratory Systems: Contribute to the lifecycle of LIMS and related applications, ensuring integration and operational excellence
• Champion Agile Ways of Working: Participate in Agile product teams, translating business needs into technical and delivering rapid, high‑impact results
• Collaborate Across Boundaries: Work with Solution Architects, other Solution Experts, and diverse stakeholders worldwide
• Ensure Compliance and Data Integrity: Embed IT compliance requirements and best practices into every solution
• Promote Experimentation and Continuous Improvement: Encourage adoption of new technologies and digital capabilities

Key things to know before you apply:

If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.

PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal.

If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.

To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.