It Desktop And Network Support Dispatch Italy

Brilliant Computers; Lazio; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technology service provider in Italy seeks a technician to provide onsite support to users and resolve incidents related to end-user computing equipment. Candidates should have over 4 years of experience and proficiency in imaging, data backup, and Windows 10 configurations. Responsibilities include troubleshooting, equipment maintenance, and effective communication with customers. The company values support for mobile devices and network connections.

Competenze

• Requires 4+ years of related work experience.
• Should be able to communicate (written + speak) in local + English at a minimum B2 level.

Mansioni

• Provide onsite support to users, resolving incidents and problems.
• Perform troubleshooting to identify and eliminate potential incidents.
• Provide repair and maintenance for mobile devices.

Conoscenze

Sound knowledge of imaging tools

Sound knowledge of data backup and recovery tools

Installing, upgrading, and migrating to Windows 10

Configuring network connectivity

Communicating in local + English language

Descrizione del lavoro

Responsibilities

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break / fix services and replacement of non‑warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP / IP output
• Provide warranty and break / fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on‑site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non‑technical team and customers.
• Deskside support services as required.

Requirements

• Requires 4+ years of related work experience
• Sound knowledge of imaging tools (Ghost, MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing, upgrading, and migrating to Windows 10
• Deploying Windows 10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 10
• Should be able to communicate (written + Speak) in local + English language (minimum of B2)