IT-Business Expert

Apple Inc.; Italia; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

Apple Inc. is seeking a Business Customer Specialist to engage with retail business customers, offering expert advice on Apple's technology and tailored solutions. In this role, you will provide exceptional service, collaborate with customers, and maintain accurate business intelligence. Successful applicants will have experience in retail or sales, as well as a strong understanding of Apple products and services.

Competenze

• Experience in retail or sales.
• Familiarity with Apple products and services.
• Ability to work flexible schedules including nights and weekends.

Mansioni

• Engage and serve business customers, showcasing Apple technology.
• Build long-term relationships through exceptional service.
• Maintain accurate customer information in CRM.

Conoscenze

Customer Service

Sales

Technical Knowledge

Communication

Organizational Skills

Descrizione del lavoro

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Description

Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.Serve as the go-to expert and store team mentor on business customer needs and solutions.Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience with Apple products, services, and solutions.

Preferred Qualifications

• Show a track record of strong performance and results.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
• Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.
• Learn, navigate, and use new tools and systems.