Inside Sales

TBO.COM; Roma; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

An international travel organization is seeking an experienced Inside Sales Manager to join their team in Italy. This role involves managing relationships with travel partners, providing booking support, and ensuring high customer satisfaction. The ideal candidate will have over 3 years of experience in the travel industry, strong communication skills in both English and local language, as well as a customer-focused approach. The position offers an opportunity to contribute to the growth of the company through proactive client engagement.

Competenze

• 3+ years of relevant experience in the travel industry (B2B).
• Previous experience in servicing travel agents or travel suppliers.
• Comfortable with multitasking, prioritization, and working under deadlines.

Mansioni

• Serve as the primary contact for travel partners, handling inquiries and providing booking support.
• Conduct outbound calls to follow up with clients and reduce churn.
• Assist agents with onboarding and platform guidance.

Conoscenze

Excellent verbal communication skills

Excellent written communication skills

Customer-focused mindset

Problem-solving abilities

Multitasking and prioritization

Proactive team player

Fluent in English

Descrizione del lavoro

Company Description

TBO.COM - an international award-winning travel organization is looking for an experienced Inside Sales Manager to join our team. The ideal candidate has high verbal, writing and communication working skills both in English and local language regularly.

Responsibilities

• Serve as the primary contact for travel partners, handling inquiries and providing booking support.
• Conduct outbound calls to follow up with clients, encourage engagement, and reduce churn.
• Assist agents with onboarding, platform guidance, and training to optimize their usage.
• Collaborate with Sales Managers to align on client follow-ups and growth strategies.
• Coordinate with internal teams to resolve client issues and ensure smooth processes.
• Support marketing campaigns and local initiatives, including webinars, client communications, and promotional activities.
• Monitor client activity and analyze trends to identify risks, opportunities, and engagement gaps.
• Manage administrative tasks such as account setup, documentation, and credit line updates.
• Provide proactive, solution-oriented support to ensure high client satisfaction and retention.
• Report on client activity and engagement, providing insights and feedback to improve sales performance.

Qualifications

• 3+ years of relevant experience in the travel industry (B2B).
• Previous experience in servicing travel agents or travel suppliers.
• Excellent verbal and written communication skills.
• Customer-focused mindset with strong problem-solving abilities.
• Comfortable with multitasking, prioritization, and working under deadlines.
• A proactive team player with a self-starter mentality.
• Proficient in English / UA (both written and spoken).

Join our TBO.COM family today!