Infrastructure Performance Manager, Colocation Business Development

Amazon; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading cloud services provider is looking for an Infrastructure Performance Manager to manage vendor relationships and drive infrastructure improvements. The successful candidate will support special projects, manage performance dashboards, and enhance reporting systems, ensuring compliance and service-level improvements to provide an exceptional customer experience. This role offers comprehensive responsibilities in a dynamic environment with a focus on operational excellence.

Mansioni

• Support and/or drive special projects for infrastructure improvements and risk mitigations.
• Identify and drive targeted improvement initiatives.
• Manage the commercial and operational relationships with assigned infrastructure partners.
• Own cadence and content of our team’s internal business review schedule, including reporting.
• Manage and evolve our IPM partner performance dashboards.
• Support the need for reporting from our business support systems.

Descrizione del lavoro

Infrastructure Performance Manager, Colocation Business Development

Job ID: 3026940 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low‑cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Data Center Capacity Supply Team works to deliver capacity supply options across multiple network footprint opportunities to meet the needs of customer demands. We are a team of highly motivated professionals who enable the capacity needed to support AWS customers and optimize the largest cloud services company on earth!

The AWS Infrastructure Performance Partner Management (IPM) team performs a vendor management function for Colocation (colo) Data Center vendors with which AWS has deployments. The team manages AWS’ colo vendor performance through internal feedback mechanisms as well as a formal business review program where vendors are measured on operational performance, contractual compliance, and infrastructure reliability. This is a key business management function that is required to satisfy AWS System and Organization Controls (SOC) compliance. IPM is responsible for commercial transactions including MTSA's, amendments, and expansions. In addition, IPM serves as an escalation point for both our internal and external partners, manages contractual service level violations, and infrastructure risk reduction projects. Finally, IPM serves as a subject‑matter expert that works cross‑organizational with other teams in AWS to deliver service‑level improvements and scaling initiatives by leveraging the commercial and contractual relationships with AWS’ colocation vendors. Through these activities, the function supports and empowers Operations, Security, Engineering, and other key stakeholders, both internal and external, to drive continuous improvements in order to deliver a better and more reliable AWS customer experience.

Key Responsibilities for this position

• Support and/or drive special projects for infrastructure improvements and risk mitigations
• Identify and drive targeted improvement initiatives
• Manage the commercial and operational relationships with assigned infrastructure partners
• Own cadence and content of our team’s internal business review schedule, including reporting
• Manage and evolve our IPM partner performance dashboards
• Support the need for reporting from our business support systems

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered ... (continued omitted because of length)

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