Information Technology Support Technician

New Horizon Family Health Services; Sesona; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A healthcare organization is seeking an IT Support Technician to maintain and support computer systems and assist users with technical issues. The ideal candidate will have experience in client support, troubleshooting, and technical documentation, with a background in computer science or a related field. Offering a competitive salary and benefits, this role plays a vital part in enabling efficient IT operations within the organization.

Servizi

Medical, Dental, and Vision insurance

Flexible Spending Accounts

Voluntary Life Insurance

Disability insurance

403(b) retirement plan

Continuing education

Competenze

• Associate Degree in Computer Science, IT, or related field plus 3 years of experience.
• Bachelor’s Degree in related field plus 2 years of relevant experience.
• Minimum of 2 years relevant experience.

Mansioni

• Support client computer hardware, software, and peripherals.
• Handle service requests and provide support via ticket system, phone, and email.
• Document issue resolutions and manage user accounts.

Conoscenze

Client Support

Troubleshooting

Communication

Technical Documentation

Formazione

Associate Degree in Computer Science

Bachelor’s Degree in related field

Descrizione del lavoro

The Information Technology (IT) Support Technician works under the supervision of the IT Services Delivery Manager. This position is responsible for maintaining and supporting client computer hardware, software, and peripherals, and troubleshooting computer issues organization-wide.

DUTIES INCLUDE:

• Handling service requests via ticket system, phone, email, or in person; providing remote or onsite troubleshooting; managing requests based on priority and SLA guidelines.
• Supporting Windows laptops/desktops with installation, maintenance, configuration, and issue resolution.
• Providing basic support for networking, printing, and IP telephony systems.
• Documenting issue resolutions and work performed.
• Managing user accounts, including password management, creation, modifications, and deletions.
• Setting up client systems for new employees, relocations, or hardware replacements.
• Coordinating with the Purchasing Coordinator to maintain IT asset inventory and assist with purchase requisitions.
• Supporting the Systems and Network Administrators with projects or emergency issues.
• Participating in weekly on-call rotations for emergency response.
• Assisting with documentation of expenditures, preparing reports, and supporting budget processes.
• Maintaining good relationships with vendors, management, and staff.

QUALIFICATIONS:

• Associate Degree in Computer Science, IT, or related field plus 3 years of experience, preferably in healthcare, OR
• Bachelor’s Degree in related field plus 2 years of relevant experience.

Experience: Minimum of 2 years relevant experience.

Benefits:

• Vacation, holidays, and sick leave
• Medical, Dental, and Vision insurance
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Disability insurance
• Optional 403(b) retirement plan with up to 4% employer match after one year
• Continuing education through SC AHEC

Mission and Values:

Our mission is to provide quality, affordable, patient-centered healthcare to improve community health. Our ICARE values are Integrity, Collaboration, Accountability, Respect, and Enrichment.

Community:

Greenville, SC offers mountains, lakes, trails, and cultural activities, located conveniently between Atlanta and Charlotte, with beaches a few hours away.