Information Technology Support Specialist

Sharp Brains; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A technology solutions provider is seeking a Desktop Technician to provide local and remote desktop support. Responsibilities include troubleshooting hardware and software issues, maintaining ticket updates, and working with vendors for complex AV issues. The ideal candidate should possess a Bachelor's degree in Computer Science or a related field and has 2-3 years of IT experience, particularly in Windows desktop support. Excellent communication and troubleshooting skills are essential for this full-time position based in Milan, Lombardy, Italy.

Competenze

• 2-3 years of IT experience in desktop support.
• Experience with Windows 10/11 and PC hardware troubleshooting.
• Familiarity with mobile device management including IOS and Android.

Mansioni

• Provide first/second level contact and problem resolution for customer issues.
• Install, upgrade, support and troubleshoot Windows 10, 11 and Microsoft Office.
• Perform general preventative maintenance tasks on computers and printers.

Conoscenze

Windows Desktop support

Communication

Troubleshooting

Analytical skills

Formazione

Bachelor's Degree in Computer Science or related field

Strumenti

Microsoft Office 365

Active Directory

Helpdesk ticketing systems

Descrizione del lavoro

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s Degree or equivalent in Computer Science or related field.
• Minimum of 2-3 years of IT experience.
• Windows 10 or 11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries: Technology, Information and Media

Location: Milán, Lombardy, Italy