In Vivo Customer Services Ops Manager – Italy

Siemens Mobility; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global healthcare company is seeking an Italy In Vivo Customer Services Operation Manager in Milan. You will optimize support operations to enhance customer satisfaction, ensuring operational performance and service quality. The ideal candidate has a degree in Engineering and several years of experience in customer services, with strong leadership and analytical skills. This role offers a chance to lead a dedicated team, implement support technologies, and drive success in a diverse environment.

Competenze

• Several years of experience in customer services environment.
• Experience in managing customer satisfaction in complex organizations.
• Ability to interpret performance metrics and customer data.

Mansioni

• Ensure delivery of services at operational level respecting agreements with customers.
• Manage the assigned organization unit and coordinate the staff.
• Generate and analyze reports on customer support performance.

Conoscenze

Leadership skills

Analytical skills

Customer satisfaction management

Experience with ERP/CRM systems

Formazione

Degree in Engineering or equivalent

Strumenti

ERP systems

CRM systems

Analytics tools

Descrizione del lavoro

A global healthcare company is seeking an Italy In Vivo Customer Services Operation Manager in Milan. You will optimize support operations to enhance customer satisfaction, ensuring operational performance and service quality. The ideal candidate has a degree in Engineering and several years of experience in customer services, with strong leadership and analytical skills. This role offers a chance to lead a dedicated team, implement support technologies, and drive success in a diverse environment.