In Room Dining Manager

Rocco Forte Hotels - Italy; Liscia di Vacca; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain is seeking an In Room Dining Manager for its new resort in Sardinia. This role involves coordinating the In Room Dining team, ensuring high guest satisfaction, and overseeing daily operations. Candidates should have at least 3 years of experience in similar roles within 5-star hotels, fluency in Italian and English, and valid HACCP certification. The position offers a permanent contract and opportunities for professional development.

Servizi

Permanent contract

Learning & development activities

Discounts on hotel stays, meals, and spa treatments

Competenze

• At least 3 years of professional experience in a similar role in 5 stars hotels.
• Fluent in Italian, English at a proficient level, a third language is preferred.
• Valid HACCP certification.

Mansioni

• Coordinate and supervise the In Room Dining team to ensure the best guest experience.
• Responsible for the daily operation of the hotel's In Room Dining service.
• Lead the department to reach financial, quality, and people objectives.

Conoscenze

Managing Team Performance

Personal Effectiveness

Service excellence

Technically skilled

Business awareness

Strumenti

F&B management software

Microsoft Office

Descrizione del lavoro

IN ROOM DINING MANAGER

Rocco Forte Hotels is looking for talented individuals for the upcoming opening in Liscia di Vacca, Porto Cervo, Sardinia. Located in one of the most stunning coastal areas of Sardinia, the new resort, opening in 2026, will offer an exceptional hospitality experience. The property will feature a state‑of‑the‑art spa, dedicated meeting and events spaces, three restaurants highlighting fresh, local ingredients, and a rooftop bar with breath‑taking views of the Sardinian coastline. Designed to combine luxury, comfort, and the beauty of the surrounding landscape, the resort will provide a unique environment where guests can enjoy both relaxation and engaging experiences. The new property is set to become a new landmark of refined hospitality on the Sardinian coast.

Main purpose

The In Room Dining Manager coordinates and supervises the In Room Dining team to ensure the best Guests’ experience. He/she cooperates with Restaurant team when required. Reports to: F&B Manager.

Main duties & responsibilities

• Responsible for ensuring the happiness and satisfaction of guests. Ensure that policies and procedures are complied with our standard of service;
• Oversee all aspects of the daily operation of the hotel’s In Room Dining service;
• Be able to align with our philosophy of creating authentic and unique experiences for our Guests;
• Responsible for creating and implementing amenity programs, working closely with the Head Chef and the F&B Manager.
• Able and willing to motivate the team to obtain guest satisfaction and perform at the high end of the market;
• Accomplish people development objectives through recruiting, training, coaching, counselling and supervising employees;
• Ensure all the Team Members are meeting all established standards of service through ongoing and recurrent training systems;
• Responsible for selection and development of direct reports and team members, monitoring performance and providing feedback; responsible for supporting direct reports in team selection, management and development.
• Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed.
• Budget control, working closely with F&B Manager;
• Support the Senior Management in handling all issues related to the safety, security, satisfaction and well‑being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation;
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines;
• Producing staff rotas.

We offer

• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day‑to‑day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements

• At least 3 years of professional experience in a similar role in 5 stars hotels;
• Fluent in Italian, English at a proficient level, a third language is preferred;
• Valid HACCP certification;
• Knowledge of F&B management software (e.g. Symphony, FutureLog), and Microsoft Office package.
• Passion for service, and ability to lead a result driven team of professionals;
• Previous experience as trainer is a plus;
• Flexibility;
• Attention to detail.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).