Hotel Operations Manager

AC Hotel Milan Sesto by Marriott; Sesto San Giovanni; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

Un hotel di alta gamma a Sesto San Giovanni cerca un Hotel Operations Manager per supervisionare le operazioni quotidiane e garantire un'eccellente esperienza per gli ospiti. Il ruolo richiede almeno 2 anni di esperienza gestionale e competenze in leadership e problem-solving. È richiesta la conoscenza del software di gestione alberghiera Opera e un'ottima comunicazione in inglese. Contratto a tempo pieno con benefici aggiuntivi.

Servizi

Quattordicesima

Tredicesima

Competenze

• Minimo 2 anni di esperienza nella gestione alberghiera, con almeno 2 anni in un ruolo di supervisione o leadership.
• Proven experience managing multiple departments in a hotel setting.
• Conoscenza approfondita dell'industria alberghiera.

Mansioni

• Supervisionare le operazioni quotidiane di tutti i dipartimenti dell'hotel.
• Assicurarsi che tutti i dipartimenti operativi rispettino le politiche e procedure dell'hotel.
• Implementare strategie per aumentare le entrate e migliorare la redditività.

Conoscenze

Leadership

Problem-solving

Comunicazione

Conoscenza dell'industria alberghiera

Strumenti

Opera

Descrizione del lavoro

HOTEL OPERATIONS MANAGER

The AC Hotel Milan Sesto by Marriott is looking for a Hotel Operations Manager.

Responsibilities

• Oversee daily operations of all hotel departments: Sales and Marketing, F&B, FO, Revenue and Reservation, HR, Administration
• Ensure all operational departments adhere to hotel policies and procedures
• Implement strategies to increase revenue, reduce costs, and improve overall profitability
• Collaborate with department heads to ensure seamless coordination and problem-solving in operations
• Guide and develop the leaders in individual departments
• Ensure compliance with local laws, health and safety regulations, and brand standards
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and guest satisfaction
• Ensure all guest-facing departments deliver excellent service and handle special requests efficiently
• Work closely with the HR department to recruit, train, and develop staff across all operational areas
• Assist the General Manager in budget preparation and ensure cost-effective operational strategies
• Foster a positive and collaborative work environment to enhance team morale and productivity
• Monitor departmental budgets and expenditures, ensuring financial goals are met
• Liaise with suppliers to ensure timely and cost-effective procurement of goods and services
• Ensure that all departments comply with health, safety, and hygiene standards
• Oversee the implementation of security protocols to ensure guest and employee safety
• Coordinate with the maintenance department to ensure all equipment and facilities are functioning properly and meet safety standards
• Assist in planning and executing special events, conferences, and meetings to ensure smooth operations
• Report regularly to the General Manager on operational performance, challenges, and areas for improvement
• Maintain clear and effective communication between departments to ensure smooth hotel operations
• Monitor and managing guest feedback to maximize guest experience

Qualifications

• Minimum of 2 years of experience in hospitality management, with at least 2 years in a supervisory or leadership role
• Proven experience managing multiple departments in a hotel setting
• Strong knowledge of hospitality industry
• Proficiency in hotel management software Opera
• Excellent leadership, problem-solving, and communication skills

Contratto di lavoro : Tempo pieno

Retribuzione supplementare :

• Quattordicesima
• Tredicesima

Esperienza :

• Hotel managing: 2 anni (Obbligatorio)

Lingua :

• Inglese (Obbligatorio)

Sede di lavoro : Sede di lavoro di persona