Help Desk Technician

I.C.H.I.-S.r.l.; Villarazzo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A technology support company is seeking a Help Desk Technician to provide fast and effective technical assistance on computer systems. You will be responsible for troubleshooting issues, guiding customers through solutions, and ensuring high satisfaction. Proven experience in technical support, good communication skills, and a relevant degree are required. This role offers the opportunity to work in a dynamic environment and contribute to maintaining the company’s reputation.

Competenze

• Proven experience as a help desk technician or in a customer support role.
• Good understanding of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.

Mansioni

• Perform remote troubleshooting through diagnostic techniques.
• Determine the best solution based on customer details.
• Provide accurate information on IT products or services.

Conoscenze

Technical support expertise

Communication skills

Customer orientation

Formazione

BSc / BA in IT or Computer Science

Strumenti

Office automation products

Remote control software

Descrizione del lavoro

About the job

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements and skills

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc / BA in IT, Computer Science or relevant experience