Help Desk

Orca Recruitment; Reggio Emilia; In loco; EUR 30.000 - 36.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Technical Help-desk Executive in Reggio Emilia, Italy. The role involves providing technical support for hardware solutions in sectors like Retail and Food Service. Candidates should have a technical diploma and previous help-desk experience. The company promotes workplace inclusion and encourages applications from individuals with disabilities.

Competenze

• Diploma in a technical field is required.
• Experience as a Technical Help-desk Executive is necessary.
• Knowledge of electronic cash registers is a plus.

Mansioni

• Provide after-sales support for hardware and software solutions.
• Ensure proper functioning of installed devices.
• Support customer training and product configuration.

Conoscenze

Technical support

Team collaboration

Customer training

Analytical skills

Problem-solving

Formazione

Technical diploma

Strumenti

Electronic cash registers

Software solutions

Descrizione del lavoro

Vacancy: Technical Help-desk Executive

Location: Reggio Emilia - Italy

Salary: €30K - €36K

Our client is seeking a Technical Help-desk Executive to provide technical support for meters and electronic cash registers, self-service checkouts, and related hardware devices. This employer actively supports inclusion in the workplace and aims for at least 30% of their workforce to be people with disabilities. Candidates with disabilities are strongly encouraged to apply.

Responsibilities for the Technical Help-desk Executive role involves:

• You will be part of the team dedicated to after-sales support and the team that provides companies in the Retail, Food Service, and Large-Scale Retail sectors with a wide range of hardware and software solutions.
• The objective will be to ensure the proper functioning of the installed devices, provide technical assistance and support in the event of technical issues, and meet any customer needs.
• Support customers in the analysis, commissioning, and configuration of the indicated tools.
• Contribute to customer training to ensure optimal use of the product.

Candidates for the Technical Help-desk Executive role will need:

• A Technical diploma
• Previous experience as a Technical Help-desk Executive in the Retail sector
• Experience and/or knowledge of electronic cash registers and/or scale technicians are preferred
• Initiative and goal-oriented person
• Ability to work in a team
• Availability to travel.

For more details about the Technical Help-desk Executive, contact #removed#