Head Waitress

Hyatt Regency Rome Central; Sicilia; In loco; EUR 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel in Sicily is seeking an experienced Head Waitress for its Lifestyle dining division. Candidates should have at least 2 years of experience in high-volume, fine dining environments and possess excellent English and Italian communication skills. This role involves ensuring guest satisfaction through professional service, maintaining high cleanliness standards, and effectively managing the restaurant's workflow. Join our dynamic team to provide memorable dining experiences.

Competenze

• Minimum 2 years of experience in similar positions.
• Experience in high-volume, fine dining restaurant.

Mansioni

• Greet customers promptly and courteously.
• Take orders and deliver food accurately.
• Ensure positive and professional service.
• Maintain cleanliness and hygiene standards.
• Coordinate with cashier to handle invoices.

Conoscenze

Excellent in English

Italian is a must

Good communications and interpersonal skills

Customer oriented with a positive attitude

Cooperative team player

Ability to perform under stress

High energy level

Descrizione del lavoro

About the Company

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 91 venues in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

About the Role

We are seeking an experienced and charismatic Head Waitress to join our Lifestyle dining division for our seasonal hiring in Dubai. The Head Waitress performs duties in a pleasant, conscientious, energetic and professional manner to ensure guest satisfaction in order to ensure they have a memorable experience and return again.

Responsibilities

• Knows and uses the service guidelines by the brand guideline.
• Prompt, and courteous greeting of customers.
• Take orders and deliver food to customers on the table in an accurate and timely manner.
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations and obtain the feedback of the customer.
• Follow sequence of service standards as per brand guidelines.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers.
• Ensure food quality and consistency is delivered at all times.
• Manage the set up and close down of tables within section.
• Divide restaurant into sections for each shift and ensure fair allocations.
• Ensure full closing procedures are carried out consistently and thoroughly.
• Ensure tables are turned around and ready with minimal delay.
• Maintain cleanliness and hygiene standards.
• Ensure the cleanliness and refilling of condiment sets and napkin containers.
• Coordinating with cashier to handle accurately order invoices and tips.
• Keeps all work stations and equipment as clean as possible at all times.
• Attend all regular departmental briefings and contribute to an open communication within the assigned team.
• Performs other duties pertinent to this job as assigned.

Qualifications

• Minimum 2 years of experience in similar positions in a high-volume, fine dining restaurant.
• Excellent in English, Italian is a must.
• Good communications and interpersonal skills.
• Customer oriented with a positive attitude and smiling face.
• Cooperative and self-giving team player.
• Ability and willingness to perform under stress.
• Positive and high energy level.