Head Waiter

Rocco Forte Hotels - Italy; Sciacca; In loco; EUR 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

A luxury resort chain in Italy is seeking a Head Waiter to oversee restaurant operations and ensure guests receive a flawless dining experience. The ideal candidate will have experience in a similar role, strong knowledge of Italian cuisine and international wines, and hold valid HACCP certification. This role emphasizes delivering outstanding service, managing a team, and creating memorable guest experiences. Competitive seasonal contract and perks offered, including discounted stays and dining benefits.

Servizi

Seasonal contract

Learning & development opportunities

Reduced hotel stay rate

Discounts at bars and restaurants

Competenze

• Professional experience at an international level in a Restaurant in the same role.
• English knowledge at Intermediate/Advanced level.
• Professional knowledge of Italian cuisine and Italian & International wines.
• Valid HACCP certification.

Mansioni

• Provide an excellent and tailor-made culinary experience to our Guests.
• Supervise daily restaurant operations and service staff.
• Anticipate Guests needs and handle comments and complaints.
• Create and maintain professional relationships with Guests.

Conoscenze

Managing Team Performance

Personal Effectiveness

Service excellence

Attention to detail

Strumenti

F&B management software

Descrizione del lavoro

Head Waiter

An alluring Sicilian escape, Verdura Resort occupies nearly two kilometres of private Mediterranean coastline. Home to three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants and five bars, Verdura Resort is an irresistible destination. It’s a place where rooms seem woven subtly into the Sicilian landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it’s an unforgettable resort in Sicily where our team delivers an outstanding level of service.

Main purpose:

The Head Waiter is responsible for supervising restaurants operations and ensuring the best guests’ experience is provided through a flawless and personalised service.

Reports to:

Maitre.

Main duties & responsibilities:

• Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures.

• Supervise daily restaurants operations and oversee service staff.

• Coordinate and support the work of Chef de Rang and Commis de Rang.

• Anticipate Guests needs and handle Guests comments and complaints when needed.

• Create and maintain a professional relationship with Guests.

• Ensure that service procedures and quality standards are consistently applied.

• Monitor table settings, cleanliness, and overall dining room presentation.

• Assist with opening and closing procedures of the restaurants.

• Comply with H&S national rules and company instructions.

We offer:

• Seasonal contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required:

• • Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• • Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behavior to accommodate for certain individuals, situations and different tasks.
• • Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• • Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• • Service excellence: Delivers service standards, which consistently exceed guest expectations.
• • Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

• Professional experience at an international level, preferably in a Restaurant, in the same role.
• English knowledge at Intermediate/Advanced level.
• Professional knowledge of Italian cuisine and Italian & International wines.
• Valid HACCP certification.
• Knowledge of F&B management software.
• Passion for service and ambition to grow professionally.
• Flexibility.
• Attention to detail.

Workplace:

Verdura Resort, S.S. 115, km 131, 92019 Sciacca (AG)

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).