Head of L&D - Training Commercial

Villeroy & Boch; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global ceramics manufacturer in Milan is seeking a Leader for Learning and Development. You will create training programs, conduct engaging sessions, and lead the global training department. Ideal candidates have a strong background in adult learning and excellent communication skills, with fluency in English. Experience with SAP, Salesforce, or Workday is a plus.

Competenze

• Proven experience in training program development.
• Strong background in instructional design.
• Experience in leading teams is an advantage.

Mansioni

• Design and develop training concepts.
• Plan and conduct training sessions.
• Guide and support trainers for high-quality delivery.
• Lead the global training department.
• Measure and optimize training effectiveness.
• Collaborate with internal stakeholders.

Conoscenze

Designing training programs

Facilitation

Communication skills

Strategic mindset

Fluency in English

Strumenti

SAP

Salesforce

Workday

Descrizione del lavoro

Overview

Shape & Create - And make it happen!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.

Want to become part of us? #shapeandcreate

We are seeking an experienced and passionate Leader for our Learning and Development Department worldwide, with focus on Sales. This role is instrumental in shaping our internal and external learning culture, with a strong focus on developing impactful training concepts, tools, and methods. You will drive training strategy, deliver engaging sessions, and enable others to train effectively—whether internal teams or external trainers.

Responsibilities

• Design & Develop: Create innovative and engaging training concepts, methods, and tools adapted to our business needs and learning objectives.
• Execute & Deliver: Plan and conduct training sessions for employees and customers, with tailored content to suit diverse audiences.
• Enable Others: Train-the-trainer—guide and support internal colleagues and external trainers to ensure consistent, high-quality delivery.
• Lead & Organize: Build and lead the global training department, setting strategic direction, structure, and priorities.
• Evaluate & Improve: Measure training effectiveness and continuously optimize learning interventions based on feedback and performance data.
• Collaborate: Work closely with internal stakeholders, including Sales, HR, Marketing, Communication and Customer Service, etc. to align training initiatives with business goals.

Your profile

• Proven experience in designing and delivering on- and off-site training programs in a sales or customer-oriented environment
• Strong background in adult learning, instructional design, and modern training tools / methodologies
• Confident facilitator with excellent presentation and communication skills
• Experience in leading teams or departments is an advantage.
• Strategic mindset with hands-on execution ability
• Fluency in English
• Specific knowledge of SAP / Salesforce / Workday is advantageous
• Possible locations: Italy (Milan), UK (Armitage)

Think outside the box with us! #shapeandcreate