Hands-on IT Field Team Lead

Stefanini; Milano; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global tech consulting company is seeking a Field Support Team Leader to manage a team providing high-level IT support across multiple sites in Europe. The ideal candidate will have 4 years in IT support, leadership experience, and proficiency in local language with good English. Responsibilities include managing an OSS team, ensuring outstanding customer service, and coordinating with various IT teams. This dynamic role offers growth opportunities in a fast-paced environment.

Competenze

• 4 Years' experience in an IT Support Role.
• 1 Years' experience as a team leader.
• Proficiency in local language and good level of English.

Mansioni

• Manage OSS team across Europe.
• Ensure all sites are visited and incidents/request solved within KPI.
• Support of key engineering applications.

Conoscenze

Customer service

Team leadership

Vendor management

Multitasking

Communication skills

Formazione

ITIL Certification

Strumenti

Service Now

MS Office 365

Lenovo hardware

Descrizione del lavoro

A global tech consulting company is seeking a Field Support Team Leader to manage a team providing high-level IT support across multiple sites in Europe. The ideal candidate will have 4 years in IT support, leadership experience, and proficiency in local language with good English. Responsibilities include managing an OSS team, ensuring outstanding customer service, and coordinating with various IT teams. This dynamic role offers growth opportunities in a fast-paced environment.