Guest Service Coordinator

Marriott Hotels Resorts; Turbigo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Italy is seeking a Guest Service Coordinator. You will oversee room assignments and ensure seamless operations while providing a personalized guest experience reflecting the refined spirit of the establishment. The ideal candidate has experience in Front Office or Rooms Division operations, excellent organizational skills, and is proficient with Opera PMS. Fluency in English and Italian is required, with a passion for luxury hospitality being essential for this role.

Competenze

• 2+ years of experience in Front Office, Reservations or Rooms Division operations ideally in a 5-star luxury environment.
• Proficiency in Opera PMS or similar property management systems.
• Fluent in English and Italian; knowledge of additional languages is an advantage.

Mansioni

• Oversee and coordinate daily room assignments based on arrivals and departures.
• Collaborate with Housekeeping and Maintenance for room readiness.
• Handle VIP suite and special request allocations for a personalized experience.
• Communicate with Reservations and Revenue Management to maximize occupancy.

Conoscenze

Organizational skills

Multitasking skills

Attention to detail

Communication skills

Interpersonal skills

Problem-solving mindset

Service anticipation

Formazione

High school diploma or equivalent

Degree in Hospitality Management

Strumenti

Opera PMS

Descrizione del lavoro

Description

Job Title: Guest Service

Location: Bulgari Hotel Milano, Italy

Brand: Bulgari Hotels & Resorts

Schedule: Full‑Time

Job Category: Rooms & Guest Services Operations

Reports To: Director of Guest Services

Job Summary

At Bulgari Hotel Milano timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator you will ensure the efficient coordination of room assignments and the seamless flow of operations within the Guest Services. You will balance guest preferences, operational requirements, and revenue goals to create a flawless and personalized guest experience that reflects the refined spirit of Bulgari.

Working closely with the Front Office, Housekeeping, Maintenance, Reservations, Sales, and Food & Beverage teams you will oversee daily room allocations, monitor VIP and alongside with the butlers suite reservations; and ensure each arrival is meticulously prepared. Your precision, discretion, and eye for detail will contribute to delivering Bulgari’s signature hospitality and luxury defined by harmony, attention, and authenticity.

Core Work Activities

• Oversee and coordinate daily room assignments based on arrivals, departures, VIPs and operational needs.
• Collaborate with Housekeeping and Maintenance to ensure all rooms are ready, clean, and maintained according to Bulgari standards.
• Collaborate with F&B and In‑Room Dining to ensure all the amenities are prepared as per guests preferences and placed in the rooms & suites on a timely manner prior to guests check‑in.
• Review occupancy forecasts and inventory to optimize room utilization and support revenue strategies.
• Handle VIP suite (alongside the Butler Team) and special request allocations to guarantee an elevated and personalized guest experience.
• Communicate effectively with Reservations and Revenue Management to maximize occupancy while maintaining service excellence.
• Proactively resolve room discrepancies, overbooking situations, and last‑minute changes with poise and efficiency.
• Maintain accurate and up‑to‑date records in Opera PMS including guest preferences and special notes.
• Support the Front Office and Guest Relations teams to ensure seamless arrivals and departures for all guests.
• Uphold Bulgari’s brand values and ensure that every guest interaction embodies the essence of discreet luxury.

Candidate Profile

Education and Experience

• High school diploma or equivalent required; degree in Hospitality Management or related field preferred.
• Minimum 2 years of experience in Front Office, Reservations or Rooms Division operations ideally within a 5‑star luxury environment.
• Previous experience as a Room Controller is strongly preferred.
• Proficiency in Opera PMS or similar property management systems.
• Knowledge of the Leading Quality Assurance and Forbes Travel Guide standards.

Skills and Attributes

• Exceptional organizational and multitasking skills with strong attention to detail.
• Ability to anticipate needs and deliver intuitive service.
• Excellent communication and interpersonal skills.
• Fluent in English and Italian; knowledge of additional languages is an advantage.
• Professional demeanor, discretion and a genuine passion for luxury hospitality.
• Team player with a proactive approach and problem‑solving mindset.