Guest Service Agent

Mandarin Oriental Hotel Group Limited; Como; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury resort in Italy is seeking a Guest Service Agent responsible for welcoming and registering guests. The ideal candidate should have previous luxury hospitality experience and be fluent in both English and Italian. Responsibilities include assisting guests, handling inquiries, and providing exceptional service. This role requires flexibility in schedules and excellent communication skills.

Competenze

• Previous experience in luxury hospitality in the same or similar position.
• Charming and outgoing personality with elegant manners.
• Willingness to work on weekends and holidays.

Mansioni

• Welcome and register guests upon arrival.
• Assist and escort guests to their rooms.
• Respond to guest requests promptly and courteously.
• Handle enquiries and provide pre-arrival support.

Conoscenze

Proficiency in English

Proficiency in Italian

Excellent guest service attitude

Good computer skills

Multitasking and time-management

Excellent communication skills

Teamwork skills

Descrizione del lavoro

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

GUEST SERVICE AGENT

Mandarin Oriental, Lago di Como’s Guest Service Agent is in charge of welcoming and registering guests.

Duties and responsibilities:

• Welcome and register guests upon arrival accordingly to hotel standards;
• Assist and escort guests to their rooms or their destination within the Resort;
• Provide quality service by responding to guest’s requests promptly, efficiently and courteously;
• Dealing with enquiries both in person, over the phone and via e‑mail;
• Address, check and register special guests' preferences recorded PMS;
• Provide pre‑arrival support for upcoming guests;
• Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;
• Support the Concierge Team in offering recommendations for restaurants and activities;
• Review invoices and accounts accordingly to hotel policy and procedures;
• Take payments and handle cash float properly as outlined in the MOHG Controller’s manual;
• Showing co‑operation and support to all the Resort colleagues;
• Stay current with developments, procedures and news through Hotel communication channels;
• Perform any other reasonable duty as required by the Management Team.

Requirements

• Previous experience in luxury hospitality in the same or similar position;
• Full proficiency in English and Italian; an additional language is preferred
• Excellent guest service attitude;
• Good computer skills;
• Ability in multitasking and time‑management;
• Charming and outgoing personality with elegant manners and excellent communication skills;
• Brilliant teamwork skills and attitude;
• Able to stand for extended periods of time;
• Flexible schedules and working hours; willingness to work on week‑ends and holidays required.

Desiderable

• Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;
• Very good knowledge of transportation options and airport.

We believe a diverse and inclusive culture is better for everyone.

Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.