Guest Personal Assistant

The Mall Luxury Outlets; Reggello; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury shopping destination in Toscana seeks a Guest Personal Assistant to enhance client experiences at The Mall Firenze. The role involves welcoming clients, providing personal shopping support, and handling requests via multiple communication channels. Candidates need to excel in customer service, be bilingual in English and Italian, and show professionalism, with hospitality experience being a plus. Joining this team offers growth opportunities in a thriving luxury environment.

Competenze

• Proven relational skills and experience in hospitality or luxury sectors might be considered a plus.
• Fluency in English and Italian is essential; knowledge of Chinese, Russian, or Korean is a bonus.
• Ability to work independently and in a team with a proactive and positive attitude.

Mansioni

• Welcome clients and deliver exceptional customer service.
• Support clients as a personal shopper whenever required.
• Record client information using digital tools.
• Handle client requests received via email or phone.
• Work closely with partners to maintain service standards.
• Ensure in-mall marketing aligns with internal guidelines.
• Promote The Mall's product collection and gather client feedback.
• Assist with client loyalty programs and rewards management.

Conoscenze

Customer service

Fluent in English and Italian

Organizational skills

Proficient in MS Office Suite

Flexibility

Hospitality background

Relational skills

Multi-tasking

Chinese, Russian or Korean languages

Descrizione del lavoro

About us

The Mall Simon Luxury Outlets is a brand whose core business is the operation of exclusive outlet villages dedicated solely to luxury brands. Currently operating two luxury outlet villages in Italy—The Mall Firenze and The Mall Sanremo—the brand continues to develop its business from a multichannel and international perspective.

Its mission is to offer guests exclusive experiences that best enhance the value of the time they spend in our villages and their shopping journeys. Thanks to an ever-expanding network of collaborations with leading players in luxury hospitality and entertainment worldwide, our malls have become destinations for millions of high-profile guests from overseas as well as from local markets.

Every day, we work with a deep passion to provide our tenants with the most exclusive luxury environment and services, maximizing the value of their off‑price sales.

Your opportunity

The Mall Simon Luxury Outlets is currently seeking a new Guest Personal Assistant, being based at our Mall in Firenze.

The Guest Personal Assistant will provide the Welcome Lounge team with essential support, ensuring a smooth client experience and collaborating in tracking clients visiting The Mall Firenze. The person will work in a very dynamic context, guaranteeing the best shopping experience for our clients.

How you will contribute

• Welcome clients visiting The Mall and provide excellent customer service.
• Support clients as a personal shopper, when requested.
• Record individual travelers and groups using internal digital tools.
• Handle client requests received via email and phone, coordinating with the Tourism Marketing Team.
• Coordinate with our partners to help ensure service standards are respected.
• Check the in‑mall image and its alignment with our internal guidelines, sharing updates with the Marketing Team.
• Present and sell The Mall Simon Luxury Outlets Collection, supporting product storytelling and collecting sales and client feedback.
• Assist with the loyalty program by inviting clients to subscribe, explaining points accumulation, and managing rewards redemption.

Who you are

• An organized, yet flexible multi‑tasking person
• A professional with proven relational skills, hospitality & luxury background will be considered a plus
• A fluent English and Italian speaker. Chinese, Russian or Korean will be considered a big plus
• A team player willing to be part of a larger group with common goals
• A proactive person, with a positive approach
• Expert user of MS Office Suite

Why work with us?

This is an excellent opportunity to join The Mall Simon Luxury Outlets at a time of extraordinary growth, make a meaningful personal contribution, and become part of a thriving team within a luxury fashion environment that offers endless opportunities to learn and grow. Talent development is a core managerial principle at The Mall Simon Luxury Outlets, and we are committed to identifying and nurturing new talents. Our shared vision encourages initiative and supports every employee in reaching their full potential in a stimulating and rewarding workplace.

The Mall Simon Luxury Outlets is committed to building a diverse workforce. We believe that diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. It creates opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a constantly changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of background.