Guest Experience Executive

Oetker Hotels; Capri; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel chain is seeking a Guest Experience Executive to enhance the guest journey at Hotel La Palma in Capri. This role involves providing personalized attention and ensuring interactions reflect the highest hospitality standards. Candidates must have extensive experience in luxury hospitality and excellent communication skills, along with fluency in English. The position emphasizes creating memorable moments for guests and managing feedback. Competitive salary, staff meals, and accommodation options are provided.

Servizi

Competitive salaries

Healthy work-life balance

Complimentary staff meals

Staff accommodation options

Competenze

• Experience in luxury hospitality, guest relations, or high-end sales is required.
• Fluency in English is mandatory; knowledge of Spanish or Portuguese is a plus.
• Ability to work flexible hours, including evenings and weekends.

Mansioni

• Enhance the guest journey by providing personalized attention.
• Engage with guests to create memorable moments and handle feedback.
• Act as a brand ambassador in public areas.

Conoscenze

Senior experience in luxury hospitality

Exceptional interpersonal and communication skills

Fluency in English

Warm and confident demeanor

Understanding of luxury service standards

Descrizione del lavoro

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50‑room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high‑fashion boutique.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

The Guest Experience Executive is responsible for enhancing the overall guest journey by providing personalized attention, anticipating needs, and ensuring every interaction reflects the warmth and elegance of Hotel La Palma. This role involves actively engaging with guests throughout the property, creating memorable moments, and serving as a key point of contact for feedback and service recovery. The Guest Experience Executive is both a host and a brand ambassador, representing management in the public areas and ensuring the highest standards of hospitality are consistently delivered.

Profile

• Senior experience in luxury hospitality, guest relations, or high‑end sales.
• Proven ability to build rapport with international guests.
• Fluent in English; Spanish or Portuguese is a strong asset.
• Exceptional interpersonal and communication skills.
• Naturally warm, confident, and emotionally intelligent.
• Strong understanding of luxury service standards and cultural nuances.
• Ability to work flexible hours, including evenings and weekends.

Benefits

We offer competitive salaries, a healthy work‑life balance with time to enjoy your free time, complimentary staff meals during shifts, and staff accommodation options to support your stay.