Guest-Centric Front Desk Agent

Hosco.com; Milano; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Milan is seeking a Front Office Agent to enhance guest experiences from check-in to checkout. You will be responsible for reception services, managing guest queries, and maintaining high customer service standards. Candidates should have prior experience in a customer-centric role, a high school diploma, and a good command of English and Italian. This role also involves training opportunities and being part of a dynamic team in a vibrant environment.

Competenze

• Previous experience in a customer-focused industry is preferred.
• Good knowledge of Italian and English is essential.
• Ability to work individually and as part of a team.

Mansioni

• Provide reception services for guests, ensuring a positive experience.
• Handle guest queries efficiently and comply with hotel policies.
• Maximize room occupancy while promoting hotel services.

Conoscenze

Customer service skills

Positive attitude

Communication skills

IT proficiency

Teamwork

Formazione

High school certificate or equivalent

Descrizione del lavoro

A leading hospitality company in Milan is seeking a Front Office Agent to enhance guest experiences from check-in to checkout. You will be responsible for reception services, managing guest queries, and maintaining high customer service standards. Candidates should have prior experience in a customer-centric role, a high school diploma, and a good command of English and Italian. This role also involves training opportunities and being part of a dynamic team in a vibrant environment.