Group, Conference and Events Sales Agent

Hilton Worldwide, Inc.; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company in Rome is seeking a Group, Conference, and Events Sales Agent to maximise revenue from group reservations and events. The role involves converting enquiries into sales, managing event schedules, and ensuring client satisfaction through strong relationships. Candidates should possess excellent organisational skills, a background in sales, and effective communication abilities. This position is ideal for individuals looking to thrive in a dynamic sales environment.

Competenze

• Strong organisational skills with the ability to manage multiple tasks.
• Excellent communication and customer service skills.
• Experience in a sales environment is essential.

Mansioni

• Maximise revenue opportunities from group reservations and events.
• Convert incoming enquiries to achieve sales targets.
• Build and maintain strong customer relationships.

Conoscenze

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Demonstrated previous experience working in a Sales environment

Multitasking

Formazione

Qualification, degree, or certification in a relevant field

Strumenti

Hotel property management systems

Descrizione del lavoro

Job Description - Group, Conference and Events Sales Agent (HOT0C5HN)

Job Description

Job Number: HOT0C5HN

Work Locations

Hilton Rome Eur La Lama Viale Europa 287 Rome 144

A Group, Conference, and Events (GCE) Sales Agent will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

What will I be doing?

As Group, Conference, and Events (GCE) Sales Agent, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The GCandE Sales Agent will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Group, Conference, and Events (GCE) Sales Executive will perform the following tasks to the highest standards:

• Receive and convert incoming enquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximise yield
• Focus on a consistently executed up‑selling approach
• Build strong relationships with customers to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events
• Participate in hotel promotional activities

What are we looking for?

A Group, Conference, and Events (GCE) Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Demonstrated previous experience working in a Sales environment
• Multitasking

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Demonstrated previous experience working in the Conference and Events function
• Qualification, degree, or certification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!