Global Service Manager (Packaging)

Jobbit; Mantova; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading international packaging company based in Italy is seeking a Director to oversee operational and strategic management within their teams. The candidate should have over 10 years of experience in relevant fields, with exceptional leadership skills and a customer-focused approach. This full-time position offers an opportunity to lead in a dynamic environment with international travel. The ideal candidate will have a strong understanding of aftermarket business models within the manufacturing sector.

Competenze

• 10+ years of experience in similar roles, ideally in industrial or packaging sectors.
• Excellent interpersonal and communication skills.
• Willingness to travel internationally and adapt to dynamic environments.

Mansioni

• Operational and strategic management of the team.
• Coordination of customer service and service administration teams.
• Monitoring service KPIs and resource planning for the business unit.

Conoscenze

Leadership

Strategic mindset

Interpersonal communication

Customer-centric approach

Fluent in English

Descrizione del lavoro

1 day ago Be among the first 25 applicants

Michael Page

Responsibilities and Qualifications

• Operational and strategic management of the team
• Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams
• Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability)
• Resource planning and budget management for the business unit
• Collaboration with commercial and technical departments to ensure an integrated and competitive offering
• Team management, with a focus on training, motivation, and skill development
• Direct interface with strategic clients and international partners
• 10+ years of experience in similar roles, ideally within the industrial or packaging sectors
• Strong leadership and strategic mindset, with proven managerial capabilities
• Deep understanding of aftermarket business models, including spare parts and service sales dynamics
• Fluent in English; additional languages are a plus
• Willingness to travel internationally and work in dynamic environments
• Experience in entrepreneurial or fast-growing contexts is a strong advantage
• Excellent interpersonal and communication skills, with a customer-centric approach
• Results-driven attitude, focused on performance and continuous improvement

An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.

Great opportunity to join a fast-growing machinery company in the packaging sector.

Seniority Level

• Director

Employment Type

• Full-time

Job Function

• Other

Industries

• Manufacturing