Global CX Transformation & Process Specialist

Luxottica; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global leader in eyewear, based in Milano, is looking for a Customer Experience Process Specialist. This role involves driving business transformation through data insights and project management. The ideal candidate will have a Master’s degree and at least 2 years of experience in relevant roles, with strong interpersonal skills and fluency in English. Join a company committed to inclusivity and professional growth.

Servizi

Access to learning platform

Flexible work conditions

Corporate Shareholding Program

Employee discounts on eyewear

Comprehensive health insurance

Competenze

• Minimum 2 years of experience in Customer Experience or Process Specialist roles.
• Fluency in English with excellent communication skills.
• Ability to work in a dynamic environment and think big.

Mansioni

• Drive business transformation across Customer Excellence teams.
• Facilitate continuous operational improvement with data insights.
• Partner with stakeholders for effective project delivery.

Conoscenze

Customer Experience knowledge

Data analysis

Project management

Interpersonal skills

Formazione

Master’s degree in Economics, Engineering, or Statistics

Strumenti

MS Office suite

Analytical tools

Descrizione del lavoro

A global leader in eyewear, based in Milano, is looking for a Customer Experience Process Specialist. This role involves driving business transformation through data insights and project management. The ideal candidate will have a Master’s degree and at least 2 years of experience in relevant roles, with strong interpersonal skills and fluency in English. Join a company committed to inclusivity and professional growth.