GEM (Guest Experience Maker) Stage - Six Senses Rome

InterContinental Hotels Group; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Rome seeks a GEM (Guest Experience Maker) Stage participant to enhance guest experiences. You will be responsible for managing guest arrivals, recommending activities, and ensuring a high standard of service. Ideal candidates have a hospitality background, excellent communication skills, and a fluency in Italian and English. This role promotes sustainable and exceptional guest experiences while operating within hotel standards, making it perfect for someone eager to develop their skills in a luxury environment.

Competenze

• Experience in luxury hotels with proven results.
• Eligible to work in Italy (Only EU work permit).
• Knowledge of guest-related functions.

Mansioni

• Check and prepare guest profiles prior to arrival.
• Coordinate guest transfers and offer welcome amenities.
• Upsell resort, spa, and restaurant facilities.

Conoscenze

Guest service expertise

Communication skills

Technical skills (MS Office)

Fluent in Italian

Basic English

Formazione

High school diploma or equivalent

Hospitality diploma/degree

Strumenti

POS systems

PMS systems

CRM platforms

Descrizione del lavoro

GEM (Guest Experience Maker) Stage - Six Senses Rome

As GEM (Guest Experience Maker) - Stage, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• As GEM (Guest Experience Maker) - Stage, I willassume full responsibility for theefficientoperation in the following:
• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
• Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
• Offer welcome drink and cold towel on arrival.
• Escort guests accordingly throughout the resort.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of GEM (Guest Experience Maker) - Stage, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
• Fluent in Italian and good English. Additional languages are preferred
• Eligible to work in Italy (Only EU work permit).

The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) - Stage at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.