Front Office Supervisor — Luxury Hotel Guest Experience Lead

The Pantheon Iconic Rome Hotel, Autograph Collection; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Rome is seeking a Mid-Senior level Shift Leader to oversee staff operations and maintain high service standards. Responsibilities include training staff, addressing guest issues, and ensuring compliance with safety regulations. The ideal candidate will have experience in a similar role, excellent bilingual communication skills, and proficiency in relevant operational systems. This is a full-time position offering growth opportunities in a vibrant setting.

Competenze

• Experience in guest services, front desk, or related professional area.
• Calm and organized work style.

Mansioni

• Coordinate and supervise staff operations during the assigned shift.
• Ensure that standard operating procedures are followed.
• Address guest needs and resolve any issues promptly.
• Collaborate with management for service improvement.
• Train and develop staff, monitor performance.
• Oversee daily operations, including sales and inventory.
• Ensure compliance with safety and hygiene regulations.

Conoscenze

Shift Leader experience in Hotel of same category

Excellent command of Italian and English

Strong communication and interpersonal skills

Proficiency in Microsoft Office programs

Proficiency in Opera PMS, MGS, MARSHA Operational Systems

Formazione

High school diploma or GED

Descrizione del lavoro

A luxury hotel in Rome is seeking a Mid-Senior level Shift Leader to oversee staff operations and maintain high service standards. Responsibilities include training staff, addressing guest issues, and ensuring compliance with safety regulations. The ideal candidate will have experience in a similar role, excellent bilingual communication skills, and proficiency in relevant operational systems. This is a full-time position offering growth opportunities in a vibrant setting.