Front Office Shift Leader Season 2026 Borgo Pignano Florence (EN)

Relais & Châteaux; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A prestigious boutique hotel in Tuscany seeks a Front Office Shift Leader. Your role includes overseeing daily operations and ensuring memorable guest experiences. The ideal candidate has at least 2 years of experience in luxury settings, is fluent in English and Italian, and is adept with hotel management systems. Join a collaborative team that values service quality and staff well-being.

Servizi

Fixed term contract with benefits

Training and rewards for quality of service

Staff canteen

Uniform provision and cleaning

Well-being initiatives and events

Competenze

• Minimum 2 years of experience in a luxury hotel or resort.
• Ability to work shifts, including evenings and weekends.
• References in the hospitality field.

Mansioni

• Oversee daily front office operations during your shift.
• Coordinate guest check-in and check-out efficiently.
• Ensure high service standards are met consistently.

Conoscenze

English (C1)

Italian (C2)

Proficiency in hotel management systems

Customer service

Team collaboration

Strumenti

Opera Cloud

Microsoft Office Suite

Descrizione del lavoro

Overview

Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.

As Front Office Shift Leader, you will join a team consisting of 5 team members including yourself. You will be responsible for coordinating the daily activities of your shift, supporting and guiding the operational team, and ensuring that every guest has a memorable experience from the moment they arrive.

You will work closely with the Front Office Supervisor and other departments in a dynamic, international, and professional environment. During your shift, the Front Office Shift Leader serves as a visible and present point of reference, keeping a close eye on everything happening in the lobby: anticipating guests' needs, constantly assisting them, and ensuring that the hotel's spaces are always welcoming and tidy according to our service standards.

Reports to: Front Office Supervisor

Main Duties and Responsibilities

• Oversee and support daily front office operations during your shift.
• Coordinate and assist the agent team with guest check-in, check-out, and during their stay.
• Ensure that Borgo Pignano's service standards are consistently met.
• Handle Guest Assistance and Guest Relations activities calmly and professionally.
• Promote a collaborative and team-oriented approach.
• Monitor the correct management of cash and administrative activities and guarantee compliance with GDPR.
• Provide constructive feedback to the team and support the training of new colleagues.
• Verify the preparation of daily activities and ensure proper communication between shifts.
• Collaborate with all departments to ensure a coordinated and seamless service and to guarantee full attention to special requests and VIP guests.
• Contribute to maintaining a positive, professional, and respectful work environment.
• Oversee compliance with security procedures and manage any emergencies according to company standards
• Your direct supervisor will assign you additional tasks as needed

Requirements

• English: C1 ,Italian: C2. A third language is a plus
• Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferre
• References
• Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our Offer

Fixed term working contract of 8 months as from April 2026 according to CCNL Settore Turismo (Federalberghi).

Staff well-being initiatives and events to promote collaboration and inclusion

Training activities and rewards linked to quality of service

Staff canteen

Uniform and uniform cleaning